Triston Wuckert
jeremy.waters30@hotmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 10020483Loyalty points not posting | Triston Wuckert |  Amely Pacocha | May 1, 2026, 7:43 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 30385162Discount code not working | Triston Wuckert |  Mr. Lonie Hudson | Apr 2, 2026, 7:52 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 29098346Missing samples in order | Triston Wuckert |  Darryl Jacobi | Jan 6, 2026, 4:36 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 24813504Missing items in shipment | Triston Wuckert |  Kaela Friesen | Dec 21, 2025, 1:33 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 96004425Cancel subscription / Auto-replenish | Triston Wuckert |  Katrina Johns | Dec 7, 2025, 8:27 AM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 79164982Wrong shade sent | Triston Wuckert |  Mr. Eliza Gerhold IV | Nov 7, 2025, 9:49 AM |
| 2/5 | Loyalty program for non-Insiders too. | 94061858Birthday gift not received | Triston Wuckert |  Vilma Gusikowski | Aug 17, 2025, 10:28 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 61889376Price match request | Triston Wuckert |  Eula McKenzie | Jul 29, 2025, 7:15 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 60902694Order arrived damaged | Triston Wuckert |  Steve O'Conner | Jun 8, 2025, 3:09 AM |