Mary Renner
toni56@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Faster customer service response times. | 46591091Return after 30-day window | Mary Renner |  Tommy Kuvalis | May 15, 2026, 5:08 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 90058993Loyalty points not posting | Mary Renner | Tommy Kuvalis | May 12, 2026, 5:10 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 92767913Discount code not working | Mary Renner |  Amely Pacocha | Apr 30, 2026, 11:02 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 61906380Where is my order? | Mary Renner |  Vilma Gusikowski | Dec 15, 2025, 3:57 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 06155793Foundation match help | Mary Renner |  Kaela Friesen | Nov 6, 2025, 3:33 AM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 05571412Pro discount enrollment | Mary Renner |  Oscar O'Hara | Aug 17, 2025, 2:54 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 17790765Pro discount enrollment | Mary Renner | Vilma Gusikowski | Aug 15, 2025, 6:47 PM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 13767734Influencer code not working | Mary Renner |  Lily Raynor | Jul 12, 2025, 9:10 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 05905013Foundation match help | Mary Renner | Amely Pacocha | Jul 8, 2025, 8:30 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 26087120Wrong shade sent | Mary Renner |  Jacklyn Dare | Jun 1, 2025, 6:40 PM |