Mary Renner
toni56@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 71575917 | Wrong shade sent | Solved | Normal | Mary Renner | — |  Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 04451126 | Allergic reaction concern | Solved | Normal | Mary Renner | — |  Jacklyn Dare | Chat | loyaltyshade-match | 1d 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 46591091 | Return after 30-day window | Closed | Normal | Mary Renner | — |  Tommy Kuvalis | vipshipping | 3h | ●Responded | 5/5 | — | — | May 13, 2026 | May 15, 2026 | |
| 90058993 | Loyalty points not posting | Closed | Normal | Mary Renner | — | Tommy Kuvalis | appgift-cardwholesale | 3h | ●Responded | 9/11 | — | — | May 11, 2026 | May 17, 2026 | |
| 46271559 | Allergic reaction concern | Pending | Normal | Mary Renner | — |  Miss Amber Hintz Sr. | Chat | vip | - | —Skipped | — | — | — | May 11, 2026 | - |
| 08606847 | Missing samples in order | Open | Normal | Mary Renner | — |  Kaela Friesen | Phone | — | - | —Skipped | — | — | — | May 4, 2026 | - |
| 27437537 | Where is my order? | Pending | Normal | Mary Renner | — | Kaela Friesen | Chat | shade-matchgift-cardshipping | - | —Skipped | — | — | — | Apr 30, 2026 | - |
| 92767913 | Discount code not working | Closed | Low | Mary Renner | — |  Amely Pacocha | Chat | — | 11h | ●Responded | 5/5 | — | — | Apr 28, 2026 | May 3, 2026 |
| 11280813 | Influencer code not working | Solved | Normal | Mary Renner | — | Kaela Friesen | influencer | 10h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 77740013 | Pro discount enrollment | Solved | Normal | Mary Renner | — |  Julie Hodkiewicz | — | 2d 8h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 52109725 | Question about product ingredients | Closed | Low | Mary Renner | — |  Eula McKenzie | — | 2h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |
| 03847984 | Missing samples in order | Open | High | Mary Renner | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 43067826 | Price match request | Pending | Normal | Mary Renner | — |  Lily Raynor | wholesale | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 99851648 | Klarna / Afterpay split issue | Solved | Normal | Mary Renner | — |  Oscar O'Hara | samplesloyaltyshade-match | 10d | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 83698667 | Address change after shipping | Solved | Urgent | Mary Renner | — |  Mr. Cade Senger | Chat | fragrancereturns | 19h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 42481342 | Discount code not working | Closed | Normal | Mary Renner | — | Kaela Friesen | Social | loyaltygift-carddamaged | 7h | ⊘Not fired | — | — | — | Jan 19, 2026 | Jan 22, 2026 |
| 63761269 | App login problem | Pending | High | Mary Renner | — | Eula McKenzie | fragrancevipdamaged | - | —Skipped | — | — | — | Jan 3, 2026 | - | |
| 66893293 | Influencer code not working | Solved | Normal | Mary Renner | — | Miss Amber Hintz Sr. | returnsinfluencershade-match | 14h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 42821920 | BOPIS order cancelled at store | Solved | Normal | Mary Renner | — | Oscar O'Hara | influencerappgift-card | 2d 21h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 08197825 | Question about product ingredients | Solved | Low | Mary Renner | — | Eula McKenzie | appreturns | 11h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 07929495 | Birthday gift not received | Closed | Normal | Mary Renner | — | Steve O'Conner | vip | 2d 1h | ○Sent, no reply | — | — | — | Dec 21, 2025 | Dec 25, 2025 | |
| 61906380 | Where is my order? | Solved | Normal | Mary Renner | — |  Vilma Gusikowski | returnsbopisfragrance | 2h | ●Responded | 2/5 | — | — | Dec 13, 2025 | - | |
| 47382423 | Order arrived damaged | Solved | Normal | Mary Renner | — |  Leonard Waters-Howell | — | 1h | ⊘Not fired | — | — | — | Nov 16, 2025 | - | |
| 74905969 | Influencer code not working | Open | High | Mary Renner | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Nov 8, 2025 | - | |
| 06155793 | Foundation match help | Solved | Normal | Mary Renner | — | Kaela Friesen | Phone | gift-cardsamples | 14h | ●Responded | 2/5 | — | — | Nov 4, 2025 | - |
| 00082669 | Order arrived damaged | Solved | Normal | Mary Renner | — |  Chaz Renner | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 93898033 | App crashes at checkout | Solved | Normal | Mary Renner | — | Chaz Renner | returns | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 36996774 | Store experience feedback | Open | Normal | Mary Renner | — | Amely Pacocha | damaged | - | —Skipped | — | — | — | Oct 18, 2025 | - | |
| 54788733 | Discount code not working | Solved | Low | Mary Renner | — |  Garth Dooley | Chat | — | 9h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 95209843 | Influencer code not working | Pending | Normal | Mary Renner | — |  Ignatius Cummerata | samplesinfluencerdamaged | - | —Skipped | — | — | — | Oct 4, 2025 | - | |
| 87184558 | BOPIS pickup not ready | Solved | Normal | Mary Renner | — | Vilma Gusikowski | refundappinfluencer | 3h | ⊘Not fired | — | — | — | Sep 16, 2025 | - | |
| 42765581 | Wholesale order question | Solved | Low | Mary Renner | — | Darryl Jacobi | returnsfragrance | 5h | ⊘Not fired | — | — | — | Sep 15, 2025 | - | |
| 77750670 | Price match request | Closed | Normal | Mary Renner | — |  Yazmin Jast | Chat | app | 2d 13h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 18, 2025 |
| 44144579 | BOPIS order cancelled at store | Solved | Normal | Mary Renner | — | Oscar O'Hara | samplesshippingbopis | 19h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | |
| 30949762 | Shipping cost question | Solved | Normal | Mary Renner | — | Leonard Waters-Howell | Phone | returnswholesaleinfluencer | 5h | ⊘Not fired | — | — | — | Aug 25, 2025 | - |
| 05571412 | Pro discount enrollment | Solved | Normal | Mary Renner | — | Oscar O'Hara | Chat | fragrancegift-cardapp | 14h | ●Responded | 5/5 | — | — | Aug 15, 2025 | - |
| 17790765 | Pro discount enrollment | Solved | Normal | Mary Renner | — | Vilma Gusikowski | gift-card | 14h | ●Responded | 3/5 | — | — | Aug 13, 2025 | - | |
| 05882865 | Lost package follow-up | Solved | High | Mary Renner | — | Kaela Friesen | loyalty | 1d | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 13767734 | Influencer code not working | Closed | Normal | Mary Renner | — | Lily Raynor | gift-cardappshipping | 10h | ●Responded | 1/5 | — | — | Jul 10, 2025 | Jul 12, 2025 | |
| 05905013 | Foundation match help | Closed | Normal | Mary Renner | — | Amely Pacocha | Chat | app | 2d 23h | ●Responded | 9/11 | — | — | Jul 4, 2025 | Jul 11, 2025 |
| 54510737 | Birthday gift not received | Solved | Low | Mary Renner | — | Eula McKenzie | Chat | shade-matchappbopis | 2d 14h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - |
| 71030345 | App login problem | Closed | Normal | Mary Renner | — |  Kip Schroeder IV | Chat | bopisloyaltyapp | 1d 22h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 29, 2025 |
| 73858572 | BOPIS order cancelled at store | Solved | High | Mary Renner | — | Amely Pacocha | damagedrefundloyalty | 1d 2h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | |
| 26087120 | Wrong shade sent | Closed | Normal | Mary Renner | — | Jacklyn Dare | Chat | refundvipreturns | 3h | ●Responded | 5/5 | — | — | May 31, 2025 | Jun 7, 2025 |
| 98832220 | Store experience feedback | Solved | Normal | Mary Renner | — | Tommy Kuvalis | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | May 27, 2025 | - |