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CustomersMaddison Douglas

Maddison Douglas

lewis.weber@hotmail.com
Tickets37Responses6
Showing 1 - 6 of 6
Rating
Comment
Ticket
Customer
Team member
Responded
2/5The refund still hasn't been processed and it's been two weeks.30844173Store experience feedbackMaddison DouglasAmely PacochaOct 1, 2025, 11:22 PM
3/5It worked. Nothing special, nothing bad.26686848Question about product ingredientsMaddison DouglasKaela FriesenSep 14, 2025, 5:07 PM
5/5Couldn't be happier. They threw in extra samples I'd been wanting to try.33654103Lost package follow-upMaddison DouglasMr. Skyla TrantowAug 20, 2025, 4:40 AM
2/5Took five days to get a reply. Then they couldn't even help with the return.55457459Where is my order?Maddison DouglasKatrina JohnsJun 14, 2025, 9:06 PM
5/5Resolved the discount code issue and added bonus points for the trouble. 10/10.88235263Discount code not workingMaddison DouglasIgnatius CummerataJun 8, 2025, 8:22 PM
4/11Customer service made me feel like I was being scammed for filing a return.50617387Shipping cost questionMaddison DouglasLeonard Waters-HowellMay 28, 2025, 10:19 AM
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Properties

Customer
Name
Maddison Douglas
Email
lewis.weber@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
10,759
Lifetime spend
—
Last purchase
Mar 15, 2026
Skin tone
light-medium
Foundation shade
—
Skin concerns
fine-lines
Allergies / restrictions
fragrance-free, nut-allergy
Favorite brands
Living Proof, Charlotte Tilbury, Le Labo, Sol de Janeiro
YTD spend
439
App installed
Yes
App last opened
May 1, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
480
Total orders
8
Preferred category
makeup
Tickets
Tickets
37
Last seen
May 18, 2026
Responses
Avg rating
3.50