Trever Durgan
lucie_smitham2@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 54157980Order arrived damaged | Trever Durgan |  Miss Amber Hintz Sr. | Mar 7, 2026, 9:30 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 22344360Discount code not working | Trever Durgan |  Ignatius Cummerata | Jan 4, 2026, 3:31 AM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 75510571Address change after shipping | Trever Durgan | Miss Amber Hintz Sr. | Dec 22, 2025, 4:27 PM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 06478209Insider tier issue | Trever Durgan | Miss Amber Hintz Sr. | Dec 21, 2025, 8:15 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 70247477Price match request | Trever Durgan |  Lily Raynor | Dec 5, 2025, 2:38 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 42082525Cancel subscription / Auto-replenish | Trever Durgan |  Katrina Johns | Aug 14, 2025, 5:19 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 14419884App crashes at checkout | Trever Durgan |  Mr. Eliza Gerhold IV | Jul 30, 2025, 12:48 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 42985122Order arrived damaged | Trever Durgan |  Dr. Mandy McLaughlin | Jul 29, 2025, 8:12 PM |
| 1/5 | Add more clean / fragrance-free filters. | 96650490Address change after shipping | Trever Durgan | Dr. Mandy McLaughlin | Jul 7, 2025, 7:57 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 49513835Pro discount enrollment | Trever Durgan |  Mr. Skyla Trantow | May 31, 2025, 3:01 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 11164544Gift card balance question | Trever Durgan |  Darryl Jacobi | May 29, 2025, 4:55 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 40499621App login problem | Trever Durgan |  Tommy Kuvalis | May 28, 2025, 6:01 AM |