Trever Durgan
lucie_smitham2@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96058070 | Loyalty points not posting | Solved | Normal | Trever Durgan | — |  Mr. Lonie Hudson | Phone | — | 14h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 77247323 | BOPIS order cancelled at store | Solved | Low | Trever Durgan | — |  Dr. Mandy McLaughlin | Chat | — | 22h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 40583766 | Gift card balance question | Solved | Low | Trever Durgan | — |  Steve O'Conner | — | 1d | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 02106497 | App login problem | Pending | Low | Trever Durgan | — |  Vilma Gusikowski | shippingloyalty | - | —Skipped | — | — | — | Apr 13, 2026 | - | |
| 90627493 | Insider tier issue | Open | Normal | Trever Durgan | — |  Julie Hodkiewicz | loyaltybopiswholesale | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 48763841 | Order arrived damaged | Closed | Normal | Trever Durgan | — |  Kaela Friesen | Chat | damaged | 1h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 9, 2026 |
| 74822181 | Cancel order request | Solved | Low | Trever Durgan | — | Julie Hodkiewicz | bopisshipping | 19h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 54157980 | Order arrived damaged | Solved | Urgent | Trever Durgan | — |  Miss Amber Hintz Sr. | — | 2d 17h | ●Responded | 4/5 | — | — | Mar 3, 2026 | - | |
| 86670425 | Price match request | Solved | High | Trever Durgan | — |  Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 32615185 | BOPIS pickup not ready | Solved | Normal | Trever Durgan | — | Kaela Friesen | Chat | appvipbopis | 5h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 33518294 | Birthday gift not received | Solved | Low | Trever Durgan | — | Dr. Mandy McLaughlin | damaged | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 85304783 | Insider tier issue | Pending | Low | Trever Durgan | — |  Eula McKenzie | gift-card | - | —Skipped | — | — | — | Feb 16, 2026 | - | |
| 37973528 | Item authenticity concern | Solved | High | Trever Durgan | — |  Tommy Kuvalis | loyaltyinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 43770902 | Question about product ingredients | Solved | Normal | Trever Durgan | — |  Chaz Renner | Chat | — | 10h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - |
| 19972304 | App login problem | Solved | Normal | Trever Durgan | — |  Katrina Johns | Chat | shippinginfluencer | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 23508074 | BOPIS pickup not ready | Closed | Normal | Trever Durgan | — |  Darryl Jacobi | wholesalefragrance | 1d 13h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 17, 2026 | |
| 43234382 | Allergic reaction concern | Closed | Normal | Trever Durgan | — |  Jacklyn Dare | gift-cardreturnsloyalty | 1d 10h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 11, 2026 | |
| 22344360 | Discount code not working | Solved | Normal | Trever Durgan | — |  Ignatius Cummerata | Phone | fragrancerefund | 20h | ●Responded | 5/5 | — | — | Jan 1, 2026 | - |
| 45233205 | Insider tier issue | Pending | Normal | Trever Durgan | — | Ignatius Cummerata | Social | samplesloyalty | - | —Skipped | — | — | — | Dec 29, 2025 | - |
| 75510571 | Address change after shipping | Closed | Normal | Trever Durgan | — | Miss Amber Hintz Sr. | wholesale | 1d 13h | ●Responded | 4/11 | — | — | Dec 20, 2025 | Dec 23, 2025 | |
| 06478209 | Insider tier issue | Closed | Normal | Trever Durgan | — | Miss Amber Hintz Sr. | Chat | damaged | 2d 14h | ●Responded | 1/5 | — | — | Dec 18, 2025 | Dec 24, 2025 |
| 78647400 | Price match request | Closed | Urgent | Trever Durgan | — |  Kip Schroeder IV | viprefund | 1h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 9, 2025 | |
| 70247477 | Price match request | Solved | Normal | Trever Durgan | — |  Lily Raynor | bopisshade-matchloyalty | 5d 23h | ●Responded | 3/5 | — | — | Nov 28, 2025 | - | |
| 09948210 | Birthday gift not received | Solved | Low | Trever Durgan | — | Dr. Mandy McLaughlin | Chat | — | 18h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 58983833 | Pro discount enrollment | Solved | Urgent | Trever Durgan | — | Julie Hodkiewicz | refund | 4h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - | |
| 46524639 | Insider tier issue | Closed | Normal | Trever Durgan | — |  Garth Dooley | bopisshade-match | 1d 21h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 3, 2025 | |
| 43998967 | Birthday gift not received | Closed | Normal | Trever Durgan | — | Kaela Friesen | Chat | vip | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 |
| 92600024 | App crashes at checkout | Solved | Normal | Trever Durgan | — | Kaela Friesen | vipshade-matchbopis | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 95066059 | Address change after shipping | Solved | Normal | Trever Durgan | — |  Mr. Cade Senger | Chat | appsamplesrefund | 3d 17h | ⊘Not fired | — | — | — | Oct 22, 2025 | - |
| 25792110 | Cancel subscription / Auto-replenish | Pending | Normal | Trever Durgan | — | Oscar O'Hara | Chat | refundsampleswholesale | - | —Skipped | — | — | — | Oct 8, 2025 | - |
| 06124694 | Item authenticity concern | Solved | Normal | Trever Durgan | — | Steve O'Conner | Chat | refundinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 10393582 | Missing samples in order | Solved | Normal | Trever Durgan | — | Oscar O'Hara | Chat | — | 8h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - |
| 02799795 | Insider tier issue | Solved | Normal | Trever Durgan | — | Kaela Friesen | Chat | loyalty | 1d 14h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 42082525 | Cancel subscription / Auto-replenish | Closed | Normal | Trever Durgan | — | Katrina Johns | loyaltyshade-matchreturns | 1h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 15, 2025 | |
| 88423652 | BOPIS order cancelled at store | Solved | Low | Trever Durgan | — | Kip Schroeder IV | — | 1h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 42985122 | Order arrived damaged | Solved | Normal | Trever Durgan | — | Dr. Mandy McLaughlin | vipapp | 4h | ●Responded | 1/5 | — | — | Jul 29, 2025 | - | |
| 14419884 | App crashes at checkout | Closed | High | Trever Durgan | — |  Mr. Eliza Gerhold IV | Chat | — | 2h | ●Responded | 5/5 | — | — | Jul 28, 2025 | Jul 30, 2025 |
| 29554173 | Question about product ingredients | Pending | Normal | Trever Durgan | — | Chaz Renner | fragrancebopis | - | —Skipped | — | — | — | Jul 23, 2025 | - | |
| 96650490 | Address change after shipping | Closed | Low | Trever Durgan | — | Dr. Mandy McLaughlin | Phone | influencerloyalty | 2d 19h | ●Responded | 1/5 | — | — | Jul 4, 2025 | Jul 13, 2025 |
| 69934303 | Gift card balance question | Solved | High | Trever Durgan | — |  Mr. Skyla Trantow | gift-card | 11h | ⊘Not fired | — | — | — | Jul 1, 2025 | - | |
| 11778918 | Allergic reaction concern | Pending | Normal | Trever Durgan | — |  Amely Pacocha | samplesloyaltydamaged | - | —Skipped | — | — | — | Jun 20, 2025 | - | |
| 79405946 | Price match request | Solved | Normal | Trever Durgan | — | Amely Pacocha | returnsrefund | 4h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 24510679 | Restock alert for backorder | Solved | Low | Trever Durgan | — | Mr. Lonie Hudson | Chat | — | 20h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |
| 49513835 | Pro discount enrollment | Solved | Normal | Trever Durgan | — | Mr. Skyla Trantow | Chat | samplesshade-match | 17h | ●Responded | 4/5 | — | — | May 30, 2025 | - |
| 11164544 | Gift card balance question | Solved | Normal | Trever Durgan | — | Darryl Jacobi | Chat | — | 2h | ●Responded | 5/5 | — | — | May 28, 2025 | - |
| 01718066 | Missing items in shipment | Closed | Low | Trever Durgan | — | Garth Dooley | gift-cardshade-matchreturns | 4h | ○Sent, no reply | — | — | — | May 28, 2025 | Jun 1, 2025 | |
| 70191333 | Cancel order request | Solved | Normal | Trever Durgan | — | Mr. Eliza Gerhold IV | shade-match | 2d 23h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 40499621 | App login problem | Solved | Normal | Trever Durgan | — | Tommy Kuvalis | Chat | — | 23h | ●Responded | 4/5 | — | — | May 25, 2025 | - |