Marion Hermiston
okey.barton15@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 87281058Return after 30-day window | Marion Hermiston |  Faith Hilll | Apr 27, 2026, 8:55 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 37378116Wrong shade sent | Marion Hermiston |  Katrina Johns | Mar 20, 2026, 4:47 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 37751629Missing samples in order | Marion Hermiston |  Vilma Gusikowski | Feb 7, 2026, 4:25 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 15144440Pro discount enrollment | Marion Hermiston |  Tommy Kuvalis | Oct 25, 2025, 8:32 PM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 94378782Birthday gift not received | Marion Hermiston |  Leonard Waters-Howell | Oct 24, 2025, 9:49 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 07608920Insider tier issue | Marion Hermiston |  Dr. Mandy McLaughlin | Sep 22, 2025, 7:17 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 72874113Pro discount enrollment | Marion Hermiston | Katrina Johns | Sep 21, 2025, 6:23 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 15865354Foundation match help | Marion Hermiston |  Mr. Eliza Gerhold IV | Sep 14, 2025, 4:49 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 28598226Order arrived damaged | Marion Hermiston |  Mr. Skyla Trantow | Jul 23, 2025, 1:13 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 67723215Foundation match help | Marion Hermiston |  Ignatius Cummerata | Jun 18, 2025, 10:35 AM |