Charlene Towne
josefina.herzog43@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 16437998Allergic reaction concern | Charlene Towne |  Jacklyn Dare | May 3, 2026, 12:11 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 34697174Where is my order? | Charlene Towne |  Mr. Eliza Gerhold IV | Feb 16, 2026, 9:57 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 93339795Cancel subscription / Auto-replenish | Charlene Towne |  Yazmin Jast | Feb 16, 2026, 3:34 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 62104093BOPIS pickup not ready | Charlene Towne | Jacklyn Dare | Feb 14, 2026, 6:36 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 40022682Store experience feedback | Charlene Towne |  Steve O'Conner | Jan 5, 2026, 1:01 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 70829761Gift card balance question | Charlene Towne |  Kip Schroeder IV | Dec 18, 2025, 1:41 AM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 58781510Return after 30-day window | Charlene Towne | Jacklyn Dare | Dec 12, 2025, 12:52 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 92798838Order arrived damaged | Charlene Towne | Steve O'Conner | Nov 13, 2025, 9:48 AM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 85796911Shipping cost question | Charlene Towne | Mr. Eliza Gerhold IV | Nov 1, 2025, 1:25 AM |
| 1/11 | Pricing has crept up and the value isn't there anymore. | 18550543Foundation match help | Charlene Towne |  Mr. Cade Senger | Oct 10, 2025, 7:21 PM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 89550808Discount code not working | Charlene Towne | Yazmin Jast | Jul 14, 2025, 6:52 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 85700504Pro discount enrollment | Charlene Towne |  Amely Pacocha | Jun 29, 2025, 3:15 AM |