Della McKenzie
erling_morar@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 76102311Address change after shipping | Della McKenzie |  Steve O'Conner | Apr 4, 2026, 3:27 PM |
| 5/5 | Loyalty program for non-Insiders too. | 72785160Cancel subscription / Auto-replenish | Della McKenzie |  Miss Amber Hintz Sr. | Feb 21, 2026, 4:59 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 58233524Where is my order? | Della McKenzie | Miss Amber Hintz Sr. | Feb 11, 2026, 6:04 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 38162363App crashes at checkout | Della McKenzie |  Tommy Kuvalis | Feb 9, 2026, 8:45 PM |
| 5/5 | More fragrance education in the app. | 67363526Pro discount enrollment | Della McKenzie |  Jacklyn Dare | Jan 17, 2026, 4:04 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 75858059Discount code not working | Della McKenzie | Steve O'Conner | Dec 31, 2025, 2:45 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 80921536Wrong shade sent | Della McKenzie |  Mr. Skyla Trantow | Nov 22, 2025, 6:08 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 45640762App login problem | Della McKenzie |  Chaz Renner | Nov 13, 2025, 12:23 AM |
| 5/5 | Smaller sample sizes that aren't single-use. | 00500022Birthday gift not received | Della McKenzie |  Mr. Eliza Gerhold IV | Oct 30, 2025, 9:14 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 86623586Loyalty points not posting | Della McKenzie |  Katrina Johns | Oct 29, 2025, 9:58 PM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 19796833BOPIS pickup not ready | Della McKenzie | Miss Amber Hintz Sr. | Oct 17, 2025, 7:26 AM |
| 4/5 | Add more clean / fragrance-free filters. | 32686929Gift card balance question | Della McKenzie |  Darryl Jacobi | Sep 18, 2025, 2:04 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 21280092Return after 30-day window | Della McKenzie |  Oscar O'Hara | Jul 24, 2025, 8:20 PM |