Della McKenzie
erling_morar@hotmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22870053 | Item authenticity concern | Solved | Normal | Della McKenzie | — |  Darryl Jacobi | returnsvipfragrance | 7d 16h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 76102311 | Address change after shipping | Closed | High | Della McKenzie | — |  Steve O'Conner | — | 5h | ●Responded | 5/5 | — | — | Apr 3, 2026 | Apr 4, 2026 | |
| 83502919 | Store experience feedback | Solved | Normal | Della McKenzie | — |  Ignatius Cummerata | samplesbopisloyalty | 1h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 81074806 | Pro discount enrollment | Solved | Normal | Della McKenzie | — |  Katrina Johns | Phone | conversation-mockupfragrance | 1d | ○Sent, no reply | — | 54 | Mar 12, 2026 | - | |
| 44541634 | Insider tier issue | Open | Normal | Della McKenzie | — |  Dr. Mandy McLaughlin | Chat | influencervipgift-card | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 50393314 | Wrong shade sent | Closed | Normal | Della McKenzie | — | Ignatius Cummerata | Chat | appshippingrefund | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 |
| 37827635 | Restock alert for backorder | Pending | High | Della McKenzie | — |  Yazmin Jast | Chat | returns | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 72785160 | Cancel subscription / Auto-replenish | Solved | Normal | Della McKenzie | — |  Miss Amber Hintz Sr. | Chat | damagedbopis | 6h | ●Responded | 5/5 | — | — | Feb 19, 2026 | - |
| 86468041 | Missing items in shipment | Solved | Normal | Della McKenzie | — | Darryl Jacobi | — | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 16033471 | App login problem | Solved | Normal | Della McKenzie | — | Katrina Johns | Chat | returnsshippinginfluencer | 5h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - |
| 58233524 | Where is my order? | Solved | Normal | Della McKenzie | — | Miss Amber Hintz Sr. | Chat | — | 5h | ●Responded | 10/11 | — | — | Feb 9, 2026 | - |
| 38162363 | App crashes at checkout | Solved | Low | Della McKenzie | — |  Tommy Kuvalis | — | 3d 6h | ●Responded | 3/5 | — | — | Feb 6, 2026 | - | |
| 93059294 | Loyalty points not posting | Solved | Low | Della McKenzie | — | Yazmin Jast | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 11810455 | Shipping cost question | Pending | Normal | Della McKenzie | — | Tommy Kuvalis | Chat | gift-cardvipreturns | - | —Skipped | — | — | — | Jan 29, 2026 | - |
| 67363526 | Pro discount enrollment | Closed | Normal | Della McKenzie | — |  Jacklyn Dare | Chat | bopisshipping | 3h | ●Responded | 5/5 | — | — | Jan 15, 2026 | Jan 21, 2026 |
| 10746842 | Price match request | Closed | Normal | Della McKenzie | — |  Garth Dooley | Chat | — | 1h | ⊘Not fired | — | — | — | Jan 9, 2026 | Jan 13, 2026 |
| 75858059 | Discount code not working | Solved | Low | Della McKenzie | — | Steve O'Conner | shipping | 1d 4h | ●Responded | 4/5 | — | — | Dec 29, 2025 | - | |
| 42301329 | Price match request | Pending | Normal | Della McKenzie | — | Jacklyn Dare | Chat | vipapployalty | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 74051624 | Gift card balance question | Open | Normal | Della McKenzie | — | Dr. Mandy McLaughlin | Chat | shade-match | - | —Skipped | — | — | — | Dec 24, 2025 | - |
| 43655487 | Lost package follow-up | Solved | Normal | Della McKenzie | — | Dr. Mandy McLaughlin | — | 7h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 67342973 | App crashes at checkout | Closed | Normal | Della McKenzie | — |  Faith Hilll | shade-match | 5h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 4, 2025 | |
| 80128749 | App crashes at checkout | Solved | Low | Della McKenzie | — | Jacklyn Dare | Chat | damagedinfluencer | 4d 12h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 80921536 | Wrong shade sent | Solved | Normal | Della McKenzie | — |  Mr. Skyla Trantow | — | 1d 8h | ●Responded | 1/5 | — | — | Nov 20, 2025 | - | |
| 45640762 | App login problem | Solved | Normal | Della McKenzie | — |  Chaz Renner | influencervip | 13h | ●Responded | 10/11 | — | — | Nov 11, 2025 | - | |
| 85554531 | App crashes at checkout | Solved | Normal | Della McKenzie | — | Garth Dooley | Chat | bopiswholesaleloyalty | 3h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 00500022 | Birthday gift not received | Solved | Low | Della McKenzie | — |  Mr. Eliza Gerhold IV | damagedshade-match | 2h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - | |
| 86623586 | Loyalty points not posting | Closed | Normal | Della McKenzie | — | Katrina Johns | — | 2h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Oct 31, 2025 | |
| 58159482 | Cancel subscription / Auto-replenish | Solved | Normal | Della McKenzie | — | Miss Amber Hintz Sr. | Chat | vipbopis | 12h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 34323899 | Refund not received | Closed | Low | Della McKenzie | — |  Lily Raynor | Chat | appgift-card | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 |
| 21680178 | Missing samples in order | Solved | High | Della McKenzie | — | Jacklyn Dare | shipping | 1d | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 19796833 | BOPIS pickup not ready | Closed | Normal | Della McKenzie | — | Miss Amber Hintz Sr. | Phone | — | 6d 1h | ●Responded | 1/5 | — | — | Oct 10, 2025 | Oct 22, 2025 |
| 32207879 | Store experience feedback | Open | Normal | Della McKenzie | — |  Mr. Cade Senger | loyaltywholesale | - | —Skipped | — | — | — | Oct 4, 2025 | - | |
| 32686929 | Gift card balance question | Solved | Normal | Della McKenzie | — | Darryl Jacobi | Chat | influencershade-match | 1h | ●Responded | 4/5 | — | — | Sep 17, 2025 | - |
| 85257424 | Price match request | Pending | Urgent | Della McKenzie | — | Mr. Eliza Gerhold IV | Chat | returns | - | —Skipped | — | — | — | Sep 17, 2025 | - |
| 41929568 | Question about product ingredients | Pending | High | Della McKenzie | — | Yazmin Jast | Social | influencergift-cardrefund | - | —Skipped | — | — | — | Sep 3, 2025 | - |
| 15017524 | App login problem | Closed | Low | Della McKenzie | — | Yazmin Jast | Phone | shade-match | 12h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 23, 2025 |
| 62446586 | Pro discount enrollment | Closed | Normal | Della McKenzie | — |  Vilma Gusikowski | bopis | 6h | ○Sent, no reply | — | — | — | Aug 5, 2025 | Aug 12, 2025 | |
| 47382814 | Question about product ingredients | Solved | Normal | Della McKenzie | — |  Leonard Waters-Howell | loyaltyinfluencer | 1d | ⊘Not fired | — | — | — | Aug 2, 2025 | - | |
| 21280092 | Return after 30-day window | Closed | Normal | Della McKenzie | — |  Oscar O'Hara | loyaltybopis | 2h | ●Responded | 2/5 | — | — | Jul 24, 2025 | Jul 31, 2025 | |
| 60844193 | Wrong shade sent | Solved | Normal | Della McKenzie | — |  Mr. Lonie Hudson | fragrancesamples | 5h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 66163615 | Gift card balance question | Solved | Low | Della McKenzie | — | Ignatius Cummerata | Social | returnsinfluencervip | 7h | ⊘Not fired | — | — | — | Jun 30, 2025 | - |
| 10377508 | App login problem | Pending | Normal | Della McKenzie | — | Tommy Kuvalis | damagedwholesale | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 10171885 | Birthday gift not received | Solved | High | Della McKenzie | — | Lily Raynor | — | 1d 14h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - |