Dee Rempel
russell39@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 74218846Wholesale order question | Dee Rempel |  Eula McKenzie | Apr 29, 2026, 2:55 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 75498162Lost package follow-up | Dee Rempel |  Miss Amber Hintz Sr. | Apr 17, 2026, 12:00 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 19163381Loyalty points not posting | Dee Rempel |  Mr. Eliza Gerhold IV | Apr 4, 2026, 3:38 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 53774844Discount code not working | Dee Rempel |  Dr. Mandy McLaughlin | Jan 16, 2026, 7:41 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 66605872Where is my order? | Dee Rempel |  Mr. Cade Senger | Dec 23, 2025, 9:07 AM |
| 2/5 | Faster customer service response times. | 43798931Where is my order? | Dee Rempel | Miss Amber Hintz Sr. | Nov 18, 2025, 3:05 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 30419548Influencer code not working | Dee Rempel | Mr. Cade Senger | Oct 6, 2025, 3:34 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 90148158App login problem | Dee Rempel |  Vilma Gusikowski | Jul 21, 2025, 3:19 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 91585284BOPIS order cancelled at store | Dee Rempel | Miss Amber Hintz Sr. | Jul 11, 2025, 11:25 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 33017619Loyalty points not posting | Dee Rempel |  Oscar O'Hara | Jun 30, 2025, 1:05 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 90061038Cancel subscription / Auto-replenish | Dee Rempel |  Steve O'Conner | Jun 23, 2025, 3:36 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 45282816BOPIS pickup not ready | Dee Rempel |  Darryl Jacobi | Jun 23, 2025, 1:57 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 76969354App login problem | Dee Rempel |  Amely Pacocha | Jun 6, 2025, 6:06 PM |