Rochelle Schmidt
jayson_pfeffer71@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 89648254Insider tier issue | Rochelle Schmidt |  Faith Hilll | May 4, 2026, 8:11 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 04047216Store experience feedback | Rochelle Schmidt |  Jacklyn Dare | Apr 9, 2026, 5:05 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 26550223Missing samples in order | Rochelle Schmidt |  Mr. Cade Senger | Mar 28, 2026, 8:23 AM |
| 2/5 | Better packaging — less plastic. | 90607734App login problem | Rochelle Schmidt |  Mr. Eliza Gerhold IV | Feb 18, 2026, 3:03 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 47435873Lost package follow-up | Rochelle Schmidt |  Chaz Renner | Feb 16, 2026, 6:55 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 49486413Pro discount enrollment | Rochelle Schmidt |  Mr. Skyla Trantow | Jan 30, 2026, 9:20 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 32188909Loyalty points not posting | Rochelle Schmidt |  Garth Dooley | Oct 23, 2025, 12:32 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 98541153Loyalty points not posting | Rochelle Schmidt |  Leonard Waters-Howell | Oct 16, 2025, 6:16 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 42233900Insider tier issue | Rochelle Schmidt |  Lily Raynor | Jul 27, 2025, 5:07 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53472618Store experience feedback | Rochelle Schmidt |  Dr. Mandy McLaughlin | Jun 22, 2025, 3:32 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 19703875Missing samples in order | Rochelle Schmidt |  Tommy Kuvalis | Jun 14, 2025, 6:57 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 06820033Insider tier issue | Rochelle Schmidt | Dr. Mandy McLaughlin | Jun 13, 2025, 11:35 PM |