Mark Schroeder
Crown Department Stores·homer_brekke@crowndept.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 68364563BOPIS pickup not ready | Mark Schroeder |  Garth Dooley | Apr 5, 2026, 12:14 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 58206800Order arrived damaged | Mark Schroeder |  Darryl Jacobi | Mar 28, 2026, 9:37 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 09645053Return after 30-day window | Mark Schroeder |  Steve O'Conner | Feb 11, 2026, 6:37 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 72872675Refund not received | Mark Schroeder |  Amely Pacocha | Feb 5, 2026, 5:50 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 39586292Lost package follow-up | Mark Schroeder |  Jacklyn Dare | Dec 29, 2025, 9:04 PM |
| 2/5 | Refund came through but was 30 dollars short and no one can explain why. | 00906184App login problem | Mark Schroeder | Jacklyn Dare | Oct 22, 2025, 12:52 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 67114999Item authenticity concern | Mark Schroeder | Jacklyn Dare | Sep 22, 2025, 8:27 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 44848586Insider tier issue | Mark Schroeder | Jacklyn Dare | Aug 21, 2025, 3:22 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 35783060Order arrived damaged | Mark Schroeder |  Lily Raynor | Aug 9, 2025, 7:27 AM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 70234417App login problem | Mark Schroeder |  Oscar O'Hara | Jul 24, 2025, 8:16 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 38751484Insider tier issue | Mark Schroeder |  Tommy Kuvalis | Jun 15, 2025, 11:25 AM |