Mathew Green
bob_buckridge39@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 7/11 | I like it but I also shop other places. | 96274967Klarna / Afterpay split issue | Mathew Green |  Miss Amber Hintz Sr. | Apr 4, 2026, 1:15 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 66898790Price match request | Mathew Green |  Jacklyn Dare | Mar 14, 2026, 12:04 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 86925485Wrong shade sent | Mathew Green |  Amely Pacocha | Feb 8, 2026, 12:39 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 45650955Foundation match help | Mathew Green |  Katrina Johns | Feb 1, 2026, 12:56 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 98529800Birthday gift not received | Mathew Green |  Mr. Skyla Trantow | Jan 30, 2026, 10:50 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 14572256Return after 30-day window | Mathew Green | Jacklyn Dare | Jan 12, 2026, 7:29 PM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 75834818Missing samples in order | Mathew Green |  Vilma Gusikowski | Jan 10, 2026, 3:43 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 34356762Price match request | Mathew Green | Jacklyn Dare | Dec 10, 2025, 5:03 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 29952781Foundation match help | Mathew Green |  Tommy Kuvalis | Dec 2, 2025, 3:17 AM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 07084271Refund not received | Mathew Green | Amely Pacocha | Nov 15, 2025, 4:37 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 76224890Allergic reaction concern | Mathew Green |  Kaela Friesen | Nov 11, 2025, 7:06 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 41281566Restock alert for backorder | Mathew Green |  Steve O'Conner | Sep 26, 2025, 5:52 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 90947470Birthday gift not received | Mathew Green |  Kip Schroeder IV | Aug 26, 2025, 10:48 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 49963088Influencer code not working | Mathew Green | Steve O'Conner | Jun 29, 2025, 12:25 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 60667930Wrong shade sent | Mathew Green |  Eula McKenzie | Jun 27, 2025, 10:04 PM |