Mathew Green
bob_buckridge39@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26518900 | Lost package follow-up | Pending | Normal | Mathew Green | — |  Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Apr 30, 2026 | - |
| 96274967 | Klarna / Afterpay split issue | Closed | Urgent | Mathew Green | — | Miss Amber Hintz Sr. | wholesalefragrancevip | 12h | ●Responded | 7/11 | — | — | Apr 3, 2026 | Apr 7, 2026 | |
| 05404475 | Birthday gift not received | Closed | Low | Mathew Green | — |  Amely Pacocha | shade-match | 15h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 7, 2026 | |
| 66898790 | Price match request | Closed | Normal | Mathew Green | — |  Jacklyn Dare | Chat | loyaltydamagedrefund | 16h | ●Responded | 5/5 | — | — | Mar 12, 2026 | Mar 16, 2026 |
| 50814951 | Return after 30-day window | Solved | Normal | Mathew Green | — |  Mr. Skyla Trantow | — | 11h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 65526921 | BOPIS order cancelled at store | Solved | Normal | Mathew Green | — |  Dr. Mandy McLaughlin | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 86925485 | Wrong shade sent | Solved | Normal | Mathew Green | — | Amely Pacocha | Chat | — | 6h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 46876584 | Cancel order request | Solved | Low | Mathew Green | — |  Mr. Cade Senger | refund | 8h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 45650955 | Foundation match help | Solved | Normal | Mathew Green | — |  Katrina Johns | shippinginfluencer | 4h | ●Responded | 2/5 | — | — | Jan 30, 2026 | - | |
| 71696652 | Birthday gift not received | Closed | Low | Mathew Green | — |  Mr. Lonie Hudson | returns | 2d 15h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 9, 2026 | |
| 98529800 | Birthday gift not received | Closed | Normal | Mathew Green | — | Mr. Skyla Trantow | Chat | vip | 5h | ●Responded | 4/5 | — | — | Jan 29, 2026 | Feb 3, 2026 |
| 74679483 | Lost package follow-up | Closed | Normal | Mathew Green | — | Jacklyn Dare | — | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 23, 2026 | |
| 14572256 | Return after 30-day window | Solved | Normal | Mathew Green | — | Jacklyn Dare | shippinginfluencershade-match | 4h | ●Responded | 1/5 | — | — | Jan 12, 2026 | - | |
| 75834818 | Missing samples in order | Solved | Normal | Mathew Green | — |  Vilma Gusikowski | Chat | shade-match | 7h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - |
| 96444096 | Restock alert for backorder | Solved | High | Mathew Green | — |  Faith Hilll | Social | — | 7d 19h | ⊘Not fired | — | — | — | Jan 7, 2026 | - |
| 87419732 | Pro discount enrollment | Closed | Low | Mathew Green | — |  Darryl Jacobi | refundfragrance | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 31, 2025 | |
| 34356762 | Price match request | Solved | Normal | Mathew Green | — | Jacklyn Dare | Chat | bopisreturnsdamaged | 5h | ●Responded | 4/5 | — | — | Dec 9, 2025 | - |
| 29952781 | Foundation match help | Closed | Normal | Mathew Green | — |  Tommy Kuvalis | — | 2d 21h | ●Responded | 4/5 | — | — | Nov 28, 2025 | Dec 7, 2025 | |
| 21364740 | Lost package follow-up | Open | Normal | Mathew Green | — |  Eula McKenzie | Chat | loyaltyrefund | - | —Skipped | — | — | — | Nov 26, 2025 | - |
| 36799984 | Cancel subscription / Auto-replenish | Open | High | Mathew Green | — | Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Nov 15, 2025 | - |
| 07084271 | Refund not received | Solved | Normal | Mathew Green | — | Amely Pacocha | — | 2h | ●Responded | 1/5 | — | — | Nov 14, 2025 | - | |
| 69751494 | Price match request | Solved | Normal | Mathew Green | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 76224890 | Allergic reaction concern | Solved | Normal | Mathew Green | — |  Kaela Friesen | vip | 2h | ●Responded | 5/5 | — | — | Nov 10, 2025 | - | |
| 40592421 | Restock alert for backorder | Open | Normal | Mathew Green | — |  Leonard Waters-Howell | loyalty | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 37596768 | Cancel order request | Solved | Normal | Mathew Green | — |  Mr. Eliza Gerhold IV | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 41281566 | Restock alert for backorder | Solved | High | Mathew Green | — |  Steve O'Conner | Chat | influencer | 6h | ●Responded | 5/5 | — | — | Sep 24, 2025 | - |
| 69333776 | Store experience feedback | Open | Normal | Mathew Green | — | Mr. Skyla Trantow | influencerrefundfragrance | - | —Skipped | — | — | — | Sep 4, 2025 | - | |
| 31989967 | Birthday gift not received | Closed | High | Mathew Green | — | Kip Schroeder IV | returns | 4d 22h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 5, 2025 | |
| 01076362 | Shipping cost question | Pending | Normal | Mathew Green | — | Leonard Waters-Howell | Social | — | - | —Skipped | — | — | — | Aug 27, 2025 | - |
| 90947470 | Birthday gift not received | Solved | High | Mathew Green | — | Kip Schroeder IV | Chat | returns | 4h | ●Responded | 5/5 | — | — | Aug 25, 2025 | - |
| 36419709 | Insider tier issue | Solved | Normal | Mathew Green | — | Leonard Waters-Howell | Phone | — | 6h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 17315109 | App crashes at checkout | Solved | Low | Mathew Green | — | Kip Schroeder IV | samples | 2h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 72606506 | Price match request | Solved | Normal | Mathew Green | — | Kip Schroeder IV | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - |
| 49963088 | Influencer code not working | Solved | Normal | Mathew Green | — | Steve O'Conner | Phone | — | 6h | ●Responded | 10/11 | — | — | Jun 27, 2025 | - |
| 60667930 | Wrong shade sent | Solved | High | Mathew Green | — | Eula McKenzie | app | 6h | ●Responded | 10/11 | — | — | Jun 26, 2025 | - | |
| 90738032 | App crashes at checkout | Closed | High | Mathew Green | — | Katrina Johns | Chat | — | 11h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jun 30, 2025 |
| 44795245 | Loyalty points not posting | Solved | Normal | Mathew Green | — | Steve O'Conner | — | 23h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |
| 57573907 | Influencer code not working | Solved | Low | Mathew Green | — | Leonard Waters-Howell | app | 2h | ⊘Not fired | — | — | — | May 29, 2025 | - |