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CustomersAlex O'Conner-Konopelski

Alex O'Conner-Konopelski

james.mueller@hotmail.com
Tickets50Responses9
Showing 1 - 9 of 9
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Got my points credited back for an order I had to cancel. Super easy.85185616App crashes at checkoutAlex O'Conner-KonopelskiVilma GusikowskiMay 19, 2026, 7:04 PM
9/11Already referred three friends. They all love it too.79129501App login problemAlex O'Conner-KonopelskiChaz RennerMay 15, 2026, 5:21 AM
10/11Their personalization is unreal. Like having a personal Beauty Advisor.68941078Order arrived damagedAlex O'Conner-KonopelskiLeonard Waters-HowellMay 6, 2026, 8:13 AM
4/5Order arrived fine, agent was helpful when one product was missing.98573170Price match requestAlex O'Conner-KonopelskiMr. Skyla TrantowMay 1, 2026, 9:49 AM
5/5Resolved my missing-points issue with one message. So easy.61954109Cancel order requestAlex O'Conner-KonopelskiChaz RennerFeb 10, 2026, 2:24 PM
5/5Helpful self-service flow handled everything without me needing to chat.29057084Address change after shippingAlex O'Conner-KonopelskiKaela FriesenFeb 3, 2026, 10:36 AM
2/5Loyalty points still missing after two separate chats about it.80778727Influencer code not workingAlex O'Conner-KonopelskiJacklyn DareJan 22, 2026, 2:58 PM
9/11Bloom is my go-to for skincare. Wouldn't shop anywhere else.78490415Gift card balance questionAlex O'Conner-KonopelskiKatrina JohnsJan 12, 2026, 12:24 PM
10/11Would recommend in a heartbeat. The samples program alone is worth signing up for.15990828Allergic reaction concernAlex O'Conner-KonopelskiYazmin JastOct 10, 2025, 11:28 AM
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Properties

Customer
Name
Alex O'Conner-Konopelski
Email
james.mueller@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
sensitive
Loyalty points
15,191
Lifetime spend
85
Last purchase
—
Skin tone
medium
Foundation shade
52P
Skin concerns
fine-lines, anti-aging
Allergies / restrictions
—
Favorite brands
Fenty Beauty, Maison Margiela, Diptyque
YTD spend
3,985
App installed
No
App last opened
Apr 30, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
48
Total orders
8
Preferred category
—
Tickets
Tickets
50
Last seen
May 18, 2026
Responses
Avg rating
6.56