Alex O'Conner-Konopelski
james.mueller@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85185616 | App crashes at checkout | Closed | Normal | Alex O'Conner-Konopelski | — |  Vilma Gusikowski | Phone | samplesshade-matchfragrance | 5h | ●Responded | 5/5 | — | — | May 18, 2026 | May 21, 2026 |
| 79129501 | App login problem | Solved | High | Alex O'Conner-Konopelski | — |  Chaz Renner | appshade-match | 2d 15h | ●Responded | 9/11 | — | — | May 11, 2026 | - | |
| 68941078 | Order arrived damaged | Solved | Normal | Alex O'Conner-Konopelski | — |  Leonard Waters-Howell | Chat | influencergift-card | 6h | ●Responded | 10/11 | — | — | May 5, 2026 | - |
| 63943345 | Discount code not working | Pending | High | Alex O'Conner-Konopelski | — |  Mr. Eliza Gerhold IV | Phone | bopis | - | —Skipped | — | — | — | May 3, 2026 | - |
| 98573170 | Price match request | Closed | Low | Alex O'Conner-Konopelski | — |  Mr. Skyla Trantow | loyaltyappvip | 6h | ●Responded | 4/5 | — | — | Apr 30, 2026 | May 1, 2026 | |
| 97754431 | Shipping cost question | Solved | High | Alex O'Conner-Konopelski | — |  Darryl Jacobi | vip | 1d 19h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |
| 78728143 | Question about product ingredients | Solved | Normal | Alex O'Conner-Konopelski | — |  Mr. Lonie Hudson | influencershippingwholesale | 1d | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |
| 86401520 | Influencer code not working | Closed | High | Alex O'Conner-Konopelski | — | Darryl Jacobi | fragranceloyaltygift-card | 2d 18h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 23, 2026 | |
| 45203791 | App crashes at checkout | Solved | Low | Alex O'Conner-Konopelski | — |  Kip Schroeder IV | — | 6h | ⊘Not fired | — | — | — | Apr 2, 2026 | - | |
| 33255102 | Pro discount enrollment | Solved | Urgent | Alex O'Conner-Konopelski | — | Leonard Waters-Howell | loyaltyshade-matchshipping | 1h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 02888646 | Restock alert for backorder | Closed | Low | Alex O'Conner-Konopelski | — |  Miss Amber Hintz Sr. | Chat | appvip | 17h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 23, 2026 |
| 72446878 | Wholesale order question | Solved | Normal | Alex O'Conner-Konopelski | — | Mr. Lonie Hudson | gift-carddamaged | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 41937328 | Store experience feedback | Solved | Low | Alex O'Conner-Konopelski | — |  Garth Dooley | Chat | wholesalerefund | 9h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 96614034 | Cancel subscription / Auto-replenish | Solved | Normal | Alex O'Conner-Konopelski | — | Leonard Waters-Howell | fragranceinfluencer | 1h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 61954109 | Cancel order request | Closed | Urgent | Alex O'Conner-Konopelski | — | Chaz Renner | Phone | appreturnsbopis | 1h | ●Responded | 5/5 | — | — | Feb 9, 2026 | Feb 11, 2026 |
| 06868267 | Shipping cost question | Open | Normal | Alex O'Conner-Konopelski | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 29057084 | Address change after shipping | Solved | Low | Alex O'Conner-Konopelski | — |  Kaela Friesen | influencerreturnsdamaged | 3h | ●Responded | 5/5 | — | — | Feb 2, 2026 | - | |
| 02689157 | App login problem | Pending | Urgent | Alex O'Conner-Konopelski | — |  Steve O'Conner | Chat | influencer | - | —Skipped | — | — | — | Jan 28, 2026 | - |
| 98526371 | Return after 30-day window | Solved | Low | Alex O'Conner-Konopelski | — |  Tommy Kuvalis | Social | — | 2d 17h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |
| 80778727 | Influencer code not working | Solved | Normal | Alex O'Conner-Konopelski | — |  Jacklyn Dare | — | 1h | ●Responded | 2/5 | — | — | Jan 21, 2026 | - | |
| 78490415 | Gift card balance question | Closed | Normal | Alex O'Conner-Konopelski | — |  Katrina Johns | shipping | 3h | ●Responded | 9/11 | — | — | Jan 10, 2026 | Jan 13, 2026 | |
| 54577133 | Wrong shade sent | Closed | Normal | Alex O'Conner-Konopelski | — | Chaz Renner | Chat | loyalty | 1d 11h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Jan 1, 2026 |
| 19366209 | Shipping cost question | Solved | Low | Alex O'Conner-Konopelski | — | Katrina Johns | Chat | — | 1h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - |
| 76430579 | Pro discount enrollment | Solved | Normal | Alex O'Conner-Konopelski | — | Vilma Gusikowski | returnswholesale | 3h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |
| 68533269 | BOPIS order cancelled at store | Pending | Normal | Alex O'Conner-Konopelski | — |  Oscar O'Hara | appwholesale | - | —Skipped | — | — | — | Dec 18, 2025 | - | |
| 89449665 | Item authenticity concern | Closed | Normal | Alex O'Conner-Konopelski | — | Steve O'Conner | loyaltyshade-match | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 18, 2025 | |
| 19438953 | Question about product ingredients | Solved | Normal | Alex O'Conner-Konopelski | — |  Faith Hilll | appreturnswholesale | 4h | ⊘Not fired | — | — | — | Dec 11, 2025 | - | |
| 86090438 | Missing items in shipment | Closed | Normal | Alex O'Conner-Konopelski | — |  Lily Raynor | wholesale | 19h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 11, 2025 | |
| 43513855 | Missing items in shipment | Solved | High | Alex O'Conner-Konopelski | — | Kaela Friesen | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - |
| 12901746 | Insider tier issue | Open | Normal | Alex O'Conner-Konopelski | — |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 96112796 | Influencer code not working | Solved | Low | Alex O'Conner-Konopelski | — | Kip Schroeder IV | gift-cardreturnsshipping | 3h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 67390670 | Restock alert for backorder | Solved | Normal | Alex O'Conner-Konopelski | — | Chaz Renner | samples | 1d 4h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 01837784 | Loyalty points not posting | Open | Normal | Alex O'Conner-Konopelski | — |  Ignatius Cummerata | Phone | — | - | —Skipped | — | — | — | Oct 30, 2025 | - |
| 79226660 | Refund not received | Solved | High | Alex O'Conner-Konopelski | — | Miss Amber Hintz Sr. | refundwholesalefragrance | 12h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | |
| 15103438 | Loyalty points not posting | Solved | Normal | Alex O'Conner-Konopelski | — | Mr. Lonie Hudson | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 74305248 | Allergic reaction concern | Solved | Normal | Alex O'Conner-Konopelski | — | Yazmin Jast | Chat | — | 5h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 83463257 | Pro discount enrollment | Solved | Normal | Alex O'Conner-Konopelski | — | Mr. Lonie Hudson | Phone | wholesale | 3h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 15990828 | Allergic reaction concern | Solved | Normal | Alex O'Conner-Konopelski | — | Yazmin Jast | refundsamplesshade-match | 6h | ●Responded | 10/11 | — | — | Oct 8, 2025 | - | |
| 90048619 | Insider tier issue | Pending | High | Alex O'Conner-Konopelski | — | Tommy Kuvalis | vip | - | —Skipped | — | — | — | Oct 1, 2025 | - | |
| 09826632 | Cancel order request | Solved | Urgent | Alex O'Conner-Konopelski | — | Katrina Johns | Phone | returnsshade-matchshipping | 1d | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 33363168 | Discount code not working | Pending | Normal | Alex O'Conner-Konopelski | — | Kaela Friesen | Chat | viployaltysamples | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 51844590 | Return after 30-day window | Pending | Normal | Alex O'Conner-Konopelski | — | Kaela Friesen | samples | - | —Skipped | — | — | — | Sep 20, 2025 | - | |
| 89084770 | Lost package follow-up | Solved | Normal | Alex O'Conner-Konopelski | — | Faith Hilll | — | 4h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 41079407 | Where is my order? | Solved | Normal | Alex O'Conner-Konopelski | — | Tommy Kuvalis | Chat | shippinginfluencer | 1d 11h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 85404712 | Missing samples in order | Open | Normal | Alex O'Conner-Konopelski | — | Mr. Lonie Hudson | Chat | loyaltyfragrance | - | —Skipped | — | — | — | Sep 16, 2025 | - |
| 10132570 | Birthday gift not received | Solved | High | Alex O'Conner-Konopelski | — | Faith Hilll | Chat | loyalty | 4h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 92922370 | Store experience feedback | Solved | Normal | Alex O'Conner-Konopelski | — | Miss Amber Hintz Sr. | Chat | — | 22h | ⊘Not fired | — | — | — | Sep 8, 2025 | - |
| 76377761 | Influencer code not working | Solved | Normal | Alex O'Conner-Konopelski | — | Tommy Kuvalis | Chat | refundvipreturns | 15h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 32055775 | Order arrived damaged | Open | High | Alex O'Conner-Konopelski | — | Garth Dooley | Chat | bopisinfluencer | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 62417265 | App crashes at checkout | Closed | Normal | Alex O'Conner-Konopelski | — | Mr. Lonie Hudson | Chat | shippingfragrance | 6h | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 17, 2025 |