Dr. Helmer Daniel
randolph.lemke71@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 30734948Cancel subscription / Auto-replenish | Dr. Helmer Daniel |  Katrina Johns | May 4, 2026, 9:15 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 33156575Return after 30-day window | Dr. Helmer Daniel |  Kaela Friesen | Apr 17, 2026, 9:33 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 39094163Wrong shade sent | Dr. Helmer Daniel |  Mr. Eliza Gerhold IV | Apr 1, 2026, 5:06 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 90432565Klarna / Afterpay split issue | Dr. Helmer Daniel |  Miss Amber Hintz Sr. | Mar 23, 2026, 10:04 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 68939072Wholesale order question | Dr. Helmer Daniel |  Mr. Skyla Trantow | Feb 20, 2026, 12:58 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 31634175Missing items in shipment | Dr. Helmer Daniel |  Garth Dooley | Jan 23, 2026, 2:42 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 54501114Return after 30-day window | Dr. Helmer Daniel |  Chaz Renner | Dec 23, 2025, 6:23 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 47329626Loyalty points not posting | Dr. Helmer Daniel |  Eula McKenzie | Oct 4, 2025, 7:50 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 07483675Question about product ingredients | Dr. Helmer Daniel |  Ignatius Cummerata | Sep 22, 2025, 4:01 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 61214915BOPIS pickup not ready | Dr. Helmer Daniel | Mr. Skyla Trantow | Aug 19, 2025, 12:48 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 92237104Gift card balance question | Dr. Helmer Daniel | Miss Amber Hintz Sr. | Aug 16, 2025, 12:21 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 37259241Question about product ingredients | Dr. Helmer Daniel |  Darryl Jacobi | Aug 2, 2025, 10:50 PM |
| 1/5 | Spent over an hour on chat and got nowhere. | 70333763Influencer code not working | Dr. Helmer Daniel | Ignatius Cummerata | Jul 13, 2025, 2:42 AM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 43370181Loyalty points not posting | Dr. Helmer Daniel |  Amely Pacocha | Jul 8, 2025, 7:33 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 94734556Missing samples in order | Dr. Helmer Daniel |  Faith Hilll | Jun 21, 2025, 5:51 PM |