Dr. Helmer Daniel
randolph.lemke71@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02170176 | Discount code not working | Pending | Normal | Dr. Helmer Daniel | — |  Oscar O'Hara | shipping | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 25985865 | Refund not received | Closed | Urgent | Dr. Helmer Daniel | — |  Amely Pacocha | Chat | loyaltyrefundshipping | 4h | ○Sent, no reply | — | — | — | May 2, 2026 | May 3, 2026 |
| 30734948 | Cancel subscription / Auto-replenish | Closed | Low | Dr. Helmer Daniel | — |  Katrina Johns | refundvipsamples | 23h | ●Responded | 5/5 | — | — | May 2, 2026 | May 5, 2026 | |
| 67178234 | Return after 30-day window | Pending | Normal | Dr. Helmer Daniel | — |  Chaz Renner | Chat | refundgift-card | - | —Skipped | — | — | — | Apr 21, 2026 | - |
| 33156575 | Return after 30-day window | Solved | Low | Dr. Helmer Daniel | — |  Kaela Friesen | Chat | damaged | 6h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - |
| 39094163 | Wrong shade sent | Closed | Low | Dr. Helmer Daniel | — |  Mr. Eliza Gerhold IV | wholesaleloyalty | 1h | ●Responded | 4/5 | — | — | Apr 1, 2026 | Apr 5, 2026 | |
| 90432565 | Klarna / Afterpay split issue | Solved | Urgent | Dr. Helmer Daniel | — |  Miss Amber Hintz Sr. | Chat | shade-matchdamagedreturns | 15h | ●Responded | 4/5 | — | — | Mar 21, 2026 | - |
| 89065358 | Influencer code not working | Solved | Normal | Dr. Helmer Daniel | — | Amely Pacocha | Social | shippingdamagedwholesale | 1h | ⊘Not fired | — | — | — | Feb 24, 2026 | - |
| 68939072 | Wholesale order question | Solved | High | Dr. Helmer Daniel | — |  Mr. Skyla Trantow | shipping | 1h | ●Responded | 4/5 | — | — | Feb 18, 2026 | - | |
| 31634175 | Missing items in shipment | Solved | High | Dr. Helmer Daniel | — |  Garth Dooley | damagedloyaltyfragrance | 4h | ●Responded | 4/5 | — | — | Jan 22, 2026 | - | |
| 34766153 | Pro discount enrollment | Solved | Normal | Dr. Helmer Daniel | — | Mr. Skyla Trantow | influencer | 6h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 28894544 | App crashes at checkout | Open | High | Dr. Helmer Daniel | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jan 3, 2026 | - |
| 98161745 | Wrong shade sent | Solved | Low | Dr. Helmer Daniel | — |  Mr. Lonie Hudson | — | 10h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 07068520 | Loyalty points not posting | Solved | Normal | Dr. Helmer Daniel | — | Garth Dooley | shippingloyalty | 1d 9h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 54501114 | Return after 30-day window | Solved | Normal | Dr. Helmer Daniel | — | Chaz Renner | fragranceshipping | 3h | ●Responded | 5/5 | — | — | Dec 21, 2025 | - | |
| 98407024 | Missing items in shipment | Pending | Normal | Dr. Helmer Daniel | — | Mr. Skyla Trantow | fragranceapp | - | —Skipped | — | — | — | Nov 19, 2025 | - | |
| 88784324 | Item authenticity concern | Solved | Normal | Dr. Helmer Daniel | — | Mr. Eliza Gerhold IV | gift-cardsampleswholesale | 1d 1h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 12409635 | Foundation match help | Closed | Normal | Dr. Helmer Daniel | — |  Leonard Waters-Howell | shippingdamaged | 3h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 25, 2025 | |
| 67490954 | Restock alert for backorder | Solved | Normal | Dr. Helmer Daniel | — | Lily Raynor | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 15, 2025 | - |
| 57996764 | Discount code not working | Closed | Normal | Dr. Helmer Daniel | — | Mr. Eliza Gerhold IV | Chat | damaged | 7d 4h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 11, 2025 |
| 47329626 | Loyalty points not posting | Closed | Normal | Dr. Helmer Daniel | — |  Eula McKenzie | Chat | samplesinfluencer | 2h | ●Responded | 5/5 | — | — | Oct 2, 2025 | Oct 6, 2025 |
| 20578440 | Address change after shipping | Closed | Normal | Dr. Helmer Daniel | — | Miss Amber Hintz Sr. | gift-card | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 30, 2025 | |
| 78665488 | Missing samples in order | Pending | Normal | Dr. Helmer Daniel | — | Garth Dooley | Chat | bopisshipping | - | —Skipped | — | — | — | Sep 24, 2025 | - |
| 07483675 | Question about product ingredients | Closed | Normal | Dr. Helmer Daniel | — |  Ignatius Cummerata | Chat | sampleswholesalebopis | 6h | ●Responded | 5/5 | — | — | Sep 20, 2025 | Sep 21, 2025 |
| 21482384 | Loyalty points not posting | Closed | Normal | Dr. Helmer Daniel | — | Miss Amber Hintz Sr. | Chat | bopis | 2h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 |
| 31793964 | Price match request | Closed | Normal | Dr. Helmer Daniel | — |  Yazmin Jast | shade-match | 15h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 22, 2025 | |
| 73921719 | Insider tier issue | Solved | Normal | Dr. Helmer Daniel | — |  Darryl Jacobi | — | 11h | ⊘Not fired | — | — | — | Sep 18, 2025 | - | |
| 93603398 | Shipping cost question | Solved | Normal | Dr. Helmer Daniel | — | Mr. Lonie Hudson | Phone | — | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 23466684 | Discount code not working | Closed | Normal | Dr. Helmer Daniel | — | Miss Amber Hintz Sr. | Chat | — | 6d 4h | ⊘Not fired | — | — | — | Sep 5, 2025 | Sep 17, 2025 |
| 18753480 | BOPIS order cancelled at store | Closed | Normal | Dr. Helmer Daniel | — | Yazmin Jast | bopisapp | 10h | ⊘Not fired | — | — | — | Aug 29, 2025 | Sep 1, 2025 | |
| 92237104 | Gift card balance question | Solved | Normal | Dr. Helmer Daniel | — | Miss Amber Hintz Sr. | Phone | viployalty | 19h | ●Responded | 4/5 | — | — | Aug 14, 2025 | - |
| 61214915 | BOPIS pickup not ready | Solved | Normal | Dr. Helmer Daniel | — | Mr. Skyla Trantow | damagedinfluencer | 2d 23h | ●Responded | 4/5 | — | — | Aug 14, 2025 | - | |
| 38722381 | Question about product ingredients | Closed | Normal | Dr. Helmer Daniel | — |  Tommy Kuvalis | — | 2h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 5, 2025 | |
| 37259241 | Question about product ingredients | Solved | Normal | Dr. Helmer Daniel | — | Darryl Jacobi | damagedgift-cardvip | 4h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - | |
| 70333763 | Influencer code not working | Solved | High | Dr. Helmer Daniel | — | Ignatius Cummerata | vipwholesale | 3h | ●Responded | 1/5 | — | — | Jul 11, 2025 | - | |
| 43370181 | Loyalty points not posting | Closed | Normal | Dr. Helmer Daniel | — | Amely Pacocha | Chat | — | 2h | ●Responded | 2/5 | — | — | Jul 7, 2025 | Jul 13, 2025 |
| 07273874 | Address change after shipping | Solved | Normal | Dr. Helmer Daniel | — | Eula McKenzie | wholesaleshippingvip | 9h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 96712697 | Klarna / Afterpay split issue | Closed | Normal | Dr. Helmer Daniel | — | Ignatius Cummerata | Phone | refund | 1d 19h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 25, 2025 |
| 54120926 | Question about product ingredients | Closed | Normal | Dr. Helmer Daniel | — | Chaz Renner | bopisinfluencerrefund | 2d | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 29, 2025 | |
| 94734556 | Missing samples in order | Solved | Normal | Dr. Helmer Daniel | — |  Faith Hilll | Phone | — | 5h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - |
| 64431025 | Where is my order? | Solved | Normal | Dr. Helmer Daniel | — |  Steve O'Conner | Chat | shade-matchshipping | 1d | ⊘Not fired | — | — | — | Jun 17, 2025 | - |
| 73714168 | Foundation match help | Solved | Normal | Dr. Helmer Daniel | — | Kaela Friesen | Phone | damaged | 4h | ⊘Not fired | — | — | — | May 31, 2025 | - |