Savanah Shields
eino62@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 99072870Address change after shipping | Savanah Shields |  Vilma Gusikowski | May 7, 2026, 11:35 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 74091633Wrong shade sent | Savanah Shields |  Julie Hodkiewicz | Apr 20, 2026, 1:45 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 12504100Where is my order? | Savanah Shields |  Garth Dooley | Apr 20, 2026, 11:45 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 31140269Order arrived damaged | Savanah Shields |  Lily Raynor | Mar 13, 2026, 12:19 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 95203487Restock alert for backorder | Savanah Shields |  Kip Schroeder IV | Feb 5, 2026, 3:00 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 96006010Pro discount enrollment | Savanah Shields |  Amely Pacocha | Jan 23, 2026, 12:49 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 52844103Question about product ingredients | Savanah Shields | Garth Dooley | Dec 17, 2025, 2:29 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 30303176Wrong shade sent | Savanah Shields | Vilma Gusikowski | Dec 9, 2025, 8:51 AM |
| 3/5 | Resolved but I had to dig for the right form. | 14013776App crashes at checkout | Savanah Shields | Vilma Gusikowski | Nov 19, 2025, 12:55 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 45826935Gift card balance question | Savanah Shields |  Mr. Lonie Hudson | Oct 17, 2025, 4:24 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 80375785Store experience feedback | Savanah Shields |  Tommy Kuvalis | Sep 29, 2025, 7:23 AM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 19886871Question about product ingredients | Savanah Shields |  Darryl Jacobi | Aug 14, 2025, 4:33 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 62932827Restock alert for backorder | Savanah Shields |  Faith Hilll | Jul 16, 2025, 10:45 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 11182724Wholesale order question | Savanah Shields | Faith Hilll | Jul 11, 2025, 8:10 AM |
| 9/11 | The selection, the service, the app — all top tier. | 05912739Wrong shade sent | Savanah Shields |  Dr. Mandy McLaughlin | Jun 15, 2025, 10:32 PM |
| 7/11 | Decent enough. The app has bugs sometimes. | 53041074Lost package follow-up | Savanah Shields |  Oscar O'Hara | May 27, 2025, 10:39 AM |