Michael Raynor
alfred_schmitt61@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 63048198Order arrived damaged | Michael Raynor |  Dr. Mandy McLaughlin | May 9, 2026, 5:25 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 26159325Price match request | Michael Raynor |  Yazmin Jast | Apr 18, 2026, 4:38 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 19091981Order arrived damaged | Michael Raynor |  Faith Hilll | Mar 29, 2026, 3:21 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 29368875Wholesale order question | Michael Raynor |  Steve O'Conner | Dec 29, 2025, 3:08 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 89967303Store experience feedback | Michael Raynor |  Mr. Eliza Gerhold IV | Dec 8, 2025, 12:35 PM |
| 10/11 | Already referred three friends. They all love it too. | 73149318BOPIS pickup not ready | Michael Raynor |  Mr. Skyla Trantow | Oct 12, 2025, 6:36 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 38183063Loyalty points not posting | Michael Raynor |  Vilma Gusikowski | Sep 28, 2025, 10:58 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 40199143BOPIS order cancelled at store | Michael Raynor | Mr. Eliza Gerhold IV | Aug 15, 2025, 3:10 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 13672145Klarna / Afterpay split issue | Michael Raynor |  Leonard Waters-Howell | Aug 4, 2025, 9:49 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 90973884Order arrived damaged | Michael Raynor | Yazmin Jast | Jul 18, 2025, 2:43 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 49143718Shipping cost question | Michael Raynor |  Eula McKenzie | Jul 9, 2025, 5:44 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 52857055Question about product ingredients | Michael Raynor | Mr. Skyla Trantow | Jun 26, 2025, 6:02 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 85501829Wrong shade sent | Michael Raynor | Eula McKenzie | Jun 4, 2025, 7:15 AM |