Stella Koch
brenden36@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 68626519Item authenticity concern | Stella Koch |  Tommy Kuvalis | May 9, 2026, 10:42 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 49331766BOPIS pickup not ready | Stella Koch |  Mr. Lonie Hudson | Apr 18, 2026, 9:37 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 76463831Allergic reaction concern | Stella Koch |  Miss Amber Hintz Sr. | Mar 10, 2026, 6:54 PM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 84715556Where is my order? | Stella Koch |  Katrina Johns | Feb 13, 2026, 12:00 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 54024492Return after 30-day window | Stella Koch |  Kip Schroeder IV | Dec 9, 2025, 12:20 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 36830316Lost package follow-up | Stella Koch |  Mr. Skyla Trantow | Nov 26, 2025, 4:51 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 27387909Foundation match help | Stella Koch |  Chaz Renner | Oct 25, 2025, 9:11 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 38855757Allergic reaction concern | Stella Koch | Tommy Kuvalis | Oct 9, 2025, 10:54 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 20845565Refund not received | Stella Koch |  Faith Hilll | Aug 9, 2025, 7:16 PM |
| 3/5 | Average first experience. App is okay. | 23834711Missing items in shipment | Stella Koch |  Steve O'Conner | Aug 5, 2025, 4:09 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 14027676BOPIS pickup not ready | Stella Koch |  Dr. Mandy McLaughlin | Jul 24, 2025, 1:27 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 80904403BOPIS pickup not ready | Stella Koch |  Ignatius Cummerata | Jun 15, 2025, 12:11 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 08103363Pro discount enrollment | Stella Koch |  Eula McKenzie | Jun 8, 2025, 9:26 AM |