Danielle Gibson
gertrude_schiller@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 98583726Where is my order? | May 20, 2026, 10:38 AM | ||
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 73747420Missing samples in order | Apr 17, 2026, 11:58 AM | ||
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 20133926Price match request | Apr 4, 2026, 5:28 PM | ||
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 46192236Pro discount enrollment | Mar 7, 2026, 5:38 AM | ||
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 83858098Cancel subscription / Auto-replenish | Jan 26, 2026, 7:10 AM | ||
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 51402768Pro discount enrollment | Jan 12, 2026, 11:28 AM | ||
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 28605186Price match request | Jan 1, 2026, 10:00 PM | ||
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 97147681Question about product ingredients | Dec 25, 2025, 6:16 PM | ||
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 70192877Where is my order? | Nov 8, 2025, 6:09 PM | ||
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 85528749Wholesale order question | Nov 3, 2025, 6:17 PM | ||
| 3/5 | Issue resolved. Process felt clunky on their end. | 45290441Allergic reaction concern | Jun 27, 2025, 4:56 AM |