Viola Kling MD
zelda.bernhard@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Bloom understands what a beauty customer actually wants. | 19112278Loyalty points not posting | Viola Kling MD |  Garth Dooley | May 17, 2026, 7:05 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 91363088Allergic reaction concern | Viola Kling MD |  Chaz Renner | Apr 5, 2026, 1:13 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 72313972Discount code not working | Viola Kling MD |  Katrina Johns | Apr 3, 2026, 12:41 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 57172915Influencer code not working | Viola Kling MD |  Faith Hilll | Feb 5, 2026, 2:19 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 85524503Lost package follow-up | Viola Kling MD |  Leonard Waters-Howell | Jan 16, 2026, 12:23 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 50635126Store experience feedback | Viola Kling MD |  Steve O'Conner | Dec 8, 2025, 11:42 AM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 96514823Item authenticity concern | Viola Kling MD |  Mr. Lonie Hudson | Oct 15, 2025, 7:55 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 74792640Cancel order request | Viola Kling MD | Leonard Waters-Howell | Sep 13, 2025, 7:29 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 08676269Item authenticity concern | Viola Kling MD |  Mr. Eliza Gerhold IV | Aug 16, 2025, 1:03 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 90003952Store experience feedback | Viola Kling MD |  Miss Amber Hintz Sr. | Aug 6, 2025, 12:57 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 40177800Store experience feedback | Viola Kling MD |  Vilma Gusikowski | Jul 12, 2025, 11:03 PM |
| 4/5 | Bring back the old loyalty point structure. | 76379936Order arrived damaged | Viola Kling MD |  Jacklyn Dare | Jul 10, 2025, 4:10 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 70296647Loyalty points not posting | Viola Kling MD | Faith Hilll | Jun 4, 2025, 12:07 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 82926515Wrong shade sent | Viola Kling MD | Leonard Waters-Howell | Jun 2, 2025, 11:32 PM |
| 3/5 | Bring back the discontinued matte foundation line. | 82728958Address change after shipping | Viola Kling MD |  Amely Pacocha | May 29, 2025, 12:54 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 67750056Restock alert for backorder | Viola Kling MD | Faith Hilll | May 27, 2025, 5:35 AM |