Viola Kling MD
zelda.bernhard@gmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32946895 | Where is my order? | Solved | Normal | Viola Kling MD | — |  Garth Dooley | gift-cardfragrancerefund | 2d 13h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 19112278 | Loyalty points not posting | Solved | Normal | Viola Kling MD | — | Garth Dooley | refundbopissamples | 11h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 55319282 | Pro discount enrollment | Closed | High | Viola Kling MD | — |  Katrina Johns | Phone | — | 15h | ○Sent, no reply | — | — | — | May 4, 2026 | May 10, 2026 |
| 71140999 | Price match request | Pending | Normal | Viola Kling MD | — |  Steve O'Conner | Phone | wholesaleshade-matchgift-card | - | —Skipped | — | — | — | Apr 27, 2026 | - |
| 80312994 | Wholesale order question | Closed | Normal | Viola Kling MD | — |  Mr. Eliza Gerhold IV | influencer | 6h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 11, 2026 | |
| 91363088 | Allergic reaction concern | Closed | Normal | Viola Kling MD | — |  Chaz Renner | Chat | — | 17h | ●Responded | 9/11 | — | — | Apr 4, 2026 | Apr 6, 2026 |
| 18735654 | Klarna / Afterpay split issue | Solved | Normal | Viola Kling MD | — |  Mr. Skyla Trantow | Chat | shade-matchdamagedshipping | 2h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 72313972 | Discount code not working | Solved | Normal | Viola Kling MD | — | Katrina Johns | — | 4h | ●Responded | 4/5 | — | — | Apr 1, 2026 | - | |
| 45461781 | Where is my order? | Pending | Normal | Viola Kling MD | — |  Julie Hodkiewicz | Phone | fragrance | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 89301811 | Lost package follow-up | Closed | High | Viola Kling MD | — |  Yazmin Jast | app | 2h | ⊘Not fired | — | — | — | Feb 17, 2026 | Feb 19, 2026 | |
| 96202258 | Price match request | Pending | Low | Viola Kling MD | — |  Leonard Waters-Howell | Chat | bopisreturns | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 59668046 | App crashes at checkout | Pending | Normal | Viola Kling MD | — |  Faith Hilll | gift-cardappdamaged | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 57172915 | Influencer code not working | Solved | Normal | Viola Kling MD | — | Faith Hilll | returnsvip | 4h | ●Responded | 4/5 | — | — | Feb 4, 2026 | - | |
| 75058171 | Klarna / Afterpay split issue | Solved | Normal | Viola Kling MD | — | Katrina Johns | wholesaledamaged | 4h | ○Sent, no reply | — | — | — | Jan 25, 2026 | - | |
| 62925081 | Refund not received | Solved | Normal | Viola Kling MD | — | Faith Hilll | fragrancevipreturns | 2h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 85524503 | Lost package follow-up | Closed | High | Viola Kling MD | — | Leonard Waters-Howell | Chat | gift-card | 5h | ●Responded | 9/11 | — | — | Jan 15, 2026 | Jan 16, 2026 |
| 04336936 | Klarna / Afterpay split issue | Open | High | Viola Kling MD | — | Faith Hilll | Social | influencer | - | —Skipped | — | — | — | Jan 13, 2026 | - |
| 34604083 | Where is my order? | Pending | Normal | Viola Kling MD | — |  Kaela Friesen | viprefund | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 08208771 | Gift card balance question | Closed | Normal | Viola Kling MD | — |  Lily Raynor | — | 2h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Jan 2, 2026 | |
| 24817867 | Allergic reaction concern | Closed | Normal | Viola Kling MD | — |  Tommy Kuvalis | Chat | damaged | 6h | ⊘Not fired | — | — | — | Dec 26, 2025 | Dec 28, 2025 |
| 19810409 | Cancel order request | Solved | Normal | Viola Kling MD | — | Mr. Skyla Trantow | Chat | loyaltyrefundshipping | 7h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 38874216 | Wholesale order question | Solved | Normal | Viola Kling MD | — | Kaela Friesen | Phone | vip | 16h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 50635126 | Store experience feedback | Solved | Normal | Viola Kling MD | — | Steve O'Conner | Phone | shade-matchfragranceinfluencer | 2d 17h | ●Responded | 4/11 | — | — | Dec 4, 2025 | - |
| 52976394 | Address change after shipping | Solved | Urgent | Viola Kling MD | — |  Ignatius Cummerata | Phone | refund | 18h | ⊘Not fired | — | — | — | Dec 1, 2025 | - |
| 53007089 | Wrong shade sent | Pending | Normal | Viola Kling MD | — | Kaela Friesen | vipreturnsinfluencer | - | —Skipped | — | — | — | Nov 16, 2025 | - | |
| 45413235 | Cancel subscription / Auto-replenish | Solved | Low | Viola Kling MD | — | Leonard Waters-Howell | — | 4h | ⊘Not fired | — | — | — | Nov 14, 2025 | - | |
| 73146779 | Insider tier issue | Pending | Normal | Viola Kling MD | — | Ignatius Cummerata | gift-cardrefundinfluencer | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 08522301 | Missing items in shipment | Solved | Normal | Viola Kling MD | — | Yazmin Jast | wholesalegift-card | 20h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 07934010 | Foundation match help | Solved | High | Viola Kling MD | — | Kaela Friesen | gift-card | 17h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 98528537 | Store experience feedback | Solved | Normal | Viola Kling MD | — |  Vilma Gusikowski | shippingsamplesbopis | 23h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 96514823 | Item authenticity concern | Solved | Normal | Viola Kling MD | — |  Mr. Lonie Hudson | vip | 5h | ●Responded | 5/5 | — | — | Oct 13, 2025 | - | |
| 42371202 | Wrong shade sent | Pending | Low | Viola Kling MD | — | Yazmin Jast | Chat | damaged | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 44521943 | Question about product ingredients | Solved | High | Viola Kling MD | — |  Eula McKenzie | Chat | — | 4d 17h | ⊘Not fired | — | — | — | Oct 5, 2025 | - |
| 81912119 | Missing items in shipment | Pending | Urgent | Viola Kling MD | — | Yazmin Jast | wholesalegift-card | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 04802758 | Order arrived damaged | Solved | Normal | Viola Kling MD | — | Chaz Renner | gift-cardreturns | 21h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - | |
| 30134418 | Missing samples in order | Solved | Normal | Viola Kling MD | — | Chaz Renner | loyaltybopis | 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 74792640 | Cancel order request | Closed | Normal | Viola Kling MD | — | Leonard Waters-Howell | Chat | damagedloyaltygift-card | 10h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 17, 2025 |
| 08676269 | Item authenticity concern | Solved | High | Viola Kling MD | — | Mr. Eliza Gerhold IV | gift-cardbopis | 23h | ●Responded | 4/5 | — | — | Aug 14, 2025 | - | |
| 20217718 | Cancel order request | Solved | Normal | Viola Kling MD | — | Steve O'Conner | returns | 5h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 90003952 | Store experience feedback | Solved | Low | Viola Kling MD | — |  Miss Amber Hintz Sr. | refundinfluencerbopis | 1d | ●Responded | 3/5 | — | — | Aug 3, 2025 | - | |
| 08872950 | Allergic reaction concern | Closed | Normal | Viola Kling MD | — | Mr. Lonie Hudson | Chat | — | 3h | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 21, 2025 |
| 40177800 | Store experience feedback | Solved | Normal | Viola Kling MD | — | Vilma Gusikowski | influencerapp | 5h | ●Responded | 4/5 | — | — | Jul 12, 2025 | - | |
| 76379936 | Order arrived damaged | Solved | Normal | Viola Kling MD | — |  Jacklyn Dare | — | 2d 1h | ●Responded | 4/5 | — | — | Jul 7, 2025 | - | |
| 20327457 | Cancel subscription / Auto-replenish | Solved | Normal | Viola Kling MD | — | Ignatius Cummerata | — | 16h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 20739502 | BOPIS pickup not ready | Closed | Normal | Viola Kling MD | — | Lily Raynor | — | 17h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 7, 2025 | |
| 82926515 | Wrong shade sent | Solved | Normal | Viola Kling MD | — | Leonard Waters-Howell | wholesaleshade-matchloyalty | 2h | ●Responded | 5/5 | — | — | Jun 2, 2025 | - | |
| 70296647 | Loyalty points not posting | Solved | Normal | Viola Kling MD | — | Faith Hilll | Chat | wholesaleinfluencerbopis | 1d | ●Responded | 3/5 | — | — | Jun 2, 2025 | - |
| 82728958 | Address change after shipping | Solved | Low | Viola Kling MD | — |  Amely Pacocha | gift-card | 1d 3h | ●Responded | 3/5 | — | — | May 27, 2025 | - | |
| 67750056 | Restock alert for backorder | Solved | Low | Viola Kling MD | — | Faith Hilll | — | 22h | ●Responded | 10/11 | — | — | May 24, 2025 | - |