Willard Torphy PhD
calvin.fahey13@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 57031683Foundation match help | Willard Torphy PhD |  Katrina Johns | May 12, 2026, 9:06 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 90527628Loyalty points not posting | Willard Torphy PhD |  Tommy Kuvalis | May 11, 2026, 7:49 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 50852138Item authenticity concern | Willard Torphy PhD |  Amely Pacocha | May 8, 2026, 12:06 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 01933537Item authenticity concern | Willard Torphy PhD | Tommy Kuvalis | May 7, 2026, 12:57 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 87557108Refund not received | Willard Torphy PhD | Amely Pacocha | May 3, 2026, 12:34 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 68902358App login problem | Willard Torphy PhD |  Miss Amber Hintz Sr. | Mar 12, 2026, 8:02 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 19822365Refund not received | Willard Torphy PhD |  Garth Dooley | Mar 5, 2026, 12:00 AM |
| 4/11 | Quality of CS team has dropped. Used to be great. | 63390492Allergic reaction concern | Willard Torphy PhD |  Oscar O'Hara | Dec 27, 2025, 7:06 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 64444191App login problem | Willard Torphy PhD |  Vilma Gusikowski | Dec 27, 2025, 3:12 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 42705278Cancel subscription / Auto-replenish | Willard Torphy PhD | Garth Dooley | Dec 25, 2025, 10:33 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 22667198Cancel subscription / Auto-replenish | Willard Torphy PhD |  Ignatius Cummerata | Dec 9, 2025, 7:20 PM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 60653795Cancel subscription / Auto-replenish | Willard Torphy PhD |  Yazmin Jast | Oct 3, 2025, 12:20 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 99967837App crashes at checkout | Willard Torphy PhD | Garth Dooley | Jul 21, 2025, 9:08 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 66616663Where is my order? | Willard Torphy PhD |  Kip Schroeder IV | Jun 13, 2025, 3:39 AM |