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CustomersLucio Gorczany

Lucio Gorczany

darryl72@hotmail.com
Tickets42Responses13
Showing 1 - 13 of 13
Rating
Comment
Ticket
Customer
Team member
Responded
5/5First app open and I already feel like a VIP. Lovely.97433320Pro discount enrollmentLucio GorczanyMr. Cade SengerMay 10, 2026, 12:10 AM
10/11The Elite tier perks are worth every dollar of lifetime spend.14075023Order arrived damagedLucio GorczanyKatrina JohnsApr 29, 2026, 9:21 AM
1/5I waited 45 minutes in chat queue just to be told they'd email me.41413048Refund not receivedLucio GorczanyMr. Skyla TrantowApr 22, 2026, 2:42 AM
4/5The product swap went through. Wish the email confirmations were faster.56824216Missing items in shipmentLucio GorczanyJulie HodkiewiczFeb 1, 2026, 8:55 PM
3/5Resolved but only after I escalated. Should not have taken that long.43744343Where is my order?Lucio GorczanyDarryl JacobiNov 1, 2025, 2:56 PM
5/5Signing up was effortless and they sent samples that match my profile.42726265Cancel subscription / Auto-replenishLucio GorczanySteve O'ConnerOct 15, 2025, 8:21 AM
4/5Liked it overall. The first push notification came too soon after signup.11692717Pro discount enrollmentLucio GorczanyMr. Lonie HudsonOct 10, 2025, 10:11 PM
1/5Signup form errors with no explanation. Frustrating start.73733137Item authenticity concernLucio GorczanyFaith HilllSep 4, 2025, 12:50 AM
4/5Quick resolution, only had to enter the order number twice.00917599Gift card balance questionLucio GorczanyMr. Skyla TrantowJul 22, 2025, 7:00 AM
4/11Had a terrible refund experience. Would steer friends elsewhere.01450219Item authenticity concernLucio GorczanyEula McKenzieJun 22, 2025, 1:26 AM
1/11The Insider perks feel watered down compared to two years ago.57036744Wholesale order questionLucio GorczanyIgnatius CummerataJun 8, 2025, 8:40 PM
5/5Got my missing samples shipped out the same day. Thank you!01577872Insider tier issueLucio GorczanyKaela FriesenJun 3, 2025, 11:37 PM
4/5Got my issue handled. Slightly long wait but the agent more than made up for it.27993143Birthday gift not receivedLucio GorczanyMr. Lonie HudsonJun 3, 2025, 8:19 PM
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Properties

Customer
Name
Lucio Gorczany
Email
darryl72@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
2,554
Lifetime spend
1,874
Last purchase
Mar 29, 2026
Skin tone
fair
Foundation shade
—
Skin concerns
dullness
Allergies / restrictions
nickel-allergy, fragrance-free
Favorite brands
Maison Margiela, Drunk Elephant
YTD spend
1,491
App installed
No
App last opened
May 4, 2026
Email subscribed
Yes
Marketing segment
active
Last purchase amount
240
Total orders
1
Preferred category
skincare
Tickets
Tickets
42
Last seen
May 8, 2026
Responses
Avg rating
3.92