Ana Senger
stanley.swift-spencer@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Had a terrible refund experience. Would steer friends elsewhere. | 90427631Allergic reaction concern | Ana Senger |  Ignatius Cummerata | Mar 22, 2026, 4:08 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 35769502Restock alert for backorder | Ana Senger |  Eula McKenzie | Feb 26, 2026, 10:23 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 22171383Price match request | Ana Senger |  Tommy Kuvalis | Feb 8, 2026, 7:18 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 69991520Address change after shipping | Ana Senger |  Steve O'Conner | Jan 11, 2026, 11:18 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 02620997Return after 30-day window | Ana Senger |  Mr. Skyla Trantow | Dec 15, 2025, 8:14 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 37933934Shipping cost question | Ana Senger |  Mr. Cade Senger | Oct 3, 2025, 3:57 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 07783322Where is my order? | Ana Senger |  Dr. Mandy McLaughlin | Aug 7, 2025, 8:37 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 98214465Foundation match help | Ana Senger | Steve O'Conner | Aug 2, 2025, 5:46 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 97612332Missing samples in order | Ana Senger | Dr. Mandy McLaughlin | Jul 17, 2025, 3:33 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 65890470Loyalty points not posting | Ana Senger |  Kaela Friesen | Jun 8, 2025, 4:40 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 53356773Store experience feedback | Ana Senger |  Garth Dooley | Jun 1, 2025, 9:16 AM |