Rex Crist
rosie.emmerich13@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 91019872Cancel order request | Rex Crist |  Katrina Johns | May 10, 2026, 4:23 AM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 83917794BOPIS pickup not ready | Rex Crist |  Oscar O'Hara | Apr 3, 2026, 1:16 PM |
| 3/5 | The app return flow kept timing out, had to chat in to finish it. | 36143405Discount code not working | Rex Crist | Katrina Johns | Mar 19, 2026, 8:09 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 56648890Insider tier issue | Rex Crist |  Lily Raynor | Mar 8, 2026, 12:17 AM |
| 5/5 | The app guided me to the right products without being pushy. | 56582844Missing items in shipment | Rex Crist |  Mr. Eliza Gerhold IV | Mar 3, 2026, 1:33 PM |
| 5/5 | Smaller sample sizes that aren't single-use. | 69063484App login problem | Rex Crist | Katrina Johns | Feb 11, 2026, 9:51 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 42716089Birthday gift not received | Rex Crist |  Faith Hilll | Nov 6, 2025, 7:07 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 21943881Missing items in shipment | Rex Crist |  Ignatius Cummerata | Sep 5, 2025, 10:32 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 31684140Foundation match help | Rex Crist | Faith Hilll | Aug 23, 2025, 7:43 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 38130767Price match request | Rex Crist | Oscar O'Hara | Jul 18, 2025, 7:22 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 68281468Wholesale order question | Rex Crist |  Dr. Mandy McLaughlin | May 30, 2025, 11:30 PM |
| 9/11 | Already referred three friends. They all love it too. | 02507588App crashes at checkout | Rex Crist | Katrina Johns | May 28, 2025, 5:08 AM |