Johnny Fay
janis90@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 01943369Cancel order request | Johnny Fay |  Tommy Kuvalis | Mar 24, 2026, 1:38 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 12247805Discount code not working | Johnny Fay |  Faith Hilll | Feb 12, 2026, 2:24 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 88574301Address change after shipping | Johnny Fay |  Mr. Cade Senger | Dec 20, 2025, 3:14 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 45720193Question about product ingredients | Johnny Fay |  Katrina Johns | Dec 5, 2025, 8:59 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 38780964Klarna / Afterpay split issue | Johnny Fay |  Kaela Friesen | Nov 28, 2025, 4:31 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 69931768Loyalty points not posting | Johnny Fay |  Chaz Renner | Nov 13, 2025, 9:59 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 56307129Order arrived damaged | Johnny Fay |  Oscar O'Hara | Oct 11, 2025, 8:31 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 27229291Item authenticity concern | Johnny Fay |  Yazmin Jast | Jul 5, 2025, 10:56 AM |
| 2/5 | Improve the BOPIS experience in stores. | 99857660Missing samples in order | Johnny Fay |  Amely Pacocha | Jun 6, 2025, 11:00 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 44058185Gift card balance question | Johnny Fay |  Miss Amber Hintz Sr. | May 28, 2025, 12:25 PM |
| 1/11 | Pricing has crept up and the value isn't there anymore. | 68953669Wrong shade sent | Johnny Fay |  Ignatius Cummerata | May 27, 2025, 9:54 PM |