Johnny Fay
janis90@hotmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53604113 | Missing samples in order | Solved | Low | Johnny Fay | — |  Garth Dooley | vipbopis | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 13734805 | Address change after shipping | Solved | Urgent | Johnny Fay | — |  Ignatius Cummerata | — | 2d 11h | ⊘Not fired | — | — | — | May 11, 2026 | - | |
| 61643068 | Wrong shade sent | Solved | Normal | Johnny Fay | — |  Leonard Waters-Howell | Phone | — | 19h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 68000578 | Shipping cost question | Solved | Normal | Johnny Fay | — |  Eula McKenzie | Chat | refund | 6h | ○Sent, no reply | — | — | — | May 3, 2026 | - |
| 42745113 | Wrong shade sent | Closed | Normal | Johnny Fay | — |  Kaela Friesen | refundfragrancegift-card | 6h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 5, 2026 | |
| 56168025 | Shipping cost question | Closed | High | Johnny Fay | — |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | |
| 24277498 | Foundation match help | Solved | Normal | Johnny Fay | — |  Steve O'Conner | samples | 2h | ⊘Not fired | — | — | — | Mar 27, 2026 | - | |
| 01943369 | Cancel order request | Solved | High | Johnny Fay | — |  Tommy Kuvalis | Chat | gift-cardsamplesvip | 2h | ●Responded | 5/5 | — | — | Mar 23, 2026 | - |
| 23647836 | Refund not received | Pending | Normal | Johnny Fay | — | Steve O'Conner | Chat | bopis | - | —Skipped | — | — | — | Mar 5, 2026 | - |
| 18881155 | Shipping cost question | Solved | Normal | Johnny Fay | — |  Katrina Johns | Social | — | 1d 18h | ⊘Not fired | — | — | — | Feb 10, 2026 | - |
| 12247805 | Discount code not working | Solved | Normal | Johnny Fay | — |  Faith Hilll | Chat | shade-match | 5h | ●Responded | 10/11 | — | — | Feb 10, 2026 | - |
| 47286247 | Wholesale order question | Solved | Normal | Johnny Fay | — |  Yazmin Jast | damaged | 2d | ○Sent, no reply | — | — | — | Dec 22, 2025 | - | |
| 88574301 | Address change after shipping | Solved | Normal | Johnny Fay | — |  Mr. Cade Senger | Chat | — | 11h | ●Responded | 4/5 | — | — | Dec 19, 2025 | - |
| 64633997 | Allergic reaction concern | Solved | Low | Johnny Fay | — |  Dr. Mandy McLaughlin | Chat | loyaltysamples | 14h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - |
| 90041449 | Foundation match help | Closed | Normal | Johnny Fay | — |  Lily Raynor | gift-cardshippingapp | 1d 13h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 18, 2025 | |
| 89391924 | Influencer code not working | Solved | Normal | Johnny Fay | — |  Vilma Gusikowski | gift-cardreturns | 1d 1h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 45720193 | Question about product ingredients | Closed | Normal | Johnny Fay | — | Katrina Johns | Phone | vipdamaged | 10h | ●Responded | 5/5 | — | — | Dec 3, 2025 | Dec 10, 2025 |
| 38780964 | Klarna / Afterpay split issue | Solved | Low | Johnny Fay | — | Kaela Friesen | samplesbopis | 1h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - | |
| 78785692 | Cancel order request | Solved | Normal | Johnny Fay | — | Mr. Cade Senger | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 69931768 | Loyalty points not posting | Closed | Normal | Johnny Fay | — |  Chaz Renner | vipinfluencershade-match | 6d 14h | ●Responded | 3/5 | — | — | Nov 5, 2025 | Nov 13, 2025 | |
| 91690846 | Item authenticity concern | Closed | Normal | Johnny Fay | — | Eula McKenzie | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 7, 2025 |
| 57875734 | Shipping cost question | Closed | Low | Johnny Fay | — | Dr. Mandy McLaughlin | Chat | loyaltydamaged | 1h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 |
| 84954542 | Wrong shade sent | Closed | Low | Johnny Fay | — | Mr. Cade Senger | Chat | shipping | 20h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 28, 2025 |
| 56307129 | Order arrived damaged | Solved | High | Johnny Fay | — |  Oscar O'Hara | damaged | 5h | ●Responded | 4/5 | — | — | Oct 10, 2025 | - | |
| 87325669 | Order arrived damaged | Closed | High | Johnny Fay | — | Darryl Jacobi | Chat | samplesshipping | 8h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 27, 2025 |
| 88104525 | Item authenticity concern | Closed | Urgent | Johnny Fay | — | Faith Hilll | bopisvipreturns | 13h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 13, 2025 | |
| 37650416 | Item authenticity concern | Closed | High | Johnny Fay | — | Yazmin Jast | wholesalereturnsshipping | 3h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 6, 2025 | |
| 35277999 | Refund not received | Solved | Low | Johnny Fay | — |  Julie Hodkiewicz | Chat | — | 5h | ⊘Not fired | — | — | — | Aug 22, 2025 | - |
| 70518623 | Discount code not working | Closed | Normal | Johnny Fay | — | Katrina Johns | fragranceappgift-card | 14h | ⊘Not fired | — | — | — | Jul 29, 2025 | Jul 31, 2025 | |
| 27229291 | Item authenticity concern | Closed | Normal | Johnny Fay | — | Yazmin Jast | appshippingreturns | 6h | ●Responded | 10/11 | — | — | Jul 4, 2025 | Jul 10, 2025 | |
| 76947782 | Gift card balance question | Pending | Low | Johnny Fay | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 99857660 | Missing samples in order | Closed | Low | Johnny Fay | — |  Amely Pacocha | Phone | — | 3h | ●Responded | 2/5 | — | — | Jun 6, 2025 | Jun 10, 2025 |
| 51582595 | Where is my order? | Closed | High | Johnny Fay | — | Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 1, 2025 | |
| 44058185 | Gift card balance question | Solved | Normal | Johnny Fay | — |  Miss Amber Hintz Sr. | shade-matchshipping | 2h | ●Responded | 4/5 | — | — | May 26, 2025 | - | |
| 68953669 | Wrong shade sent | Solved | Low | Johnny Fay | — | Ignatius Cummerata | — | 1h | ●Responded | 1/11 | — | — | May 26, 2025 | - |