Genevieve Kshlerin-Bernier
maritza33@hotmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 57991107Item authenticity concern | Genevieve Kshlerin-Bernier |  Faith Hilll | Mar 27, 2026, 3:57 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 18265431Restock alert for backorder | Genevieve Kshlerin-Bernier |  Julie Hodkiewicz | Mar 10, 2026, 9:30 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 52824357App login problem | Genevieve Kshlerin-Bernier |  Steve O'Conner | Mar 7, 2026, 11:29 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 84144435Cancel subscription / Auto-replenish | Genevieve Kshlerin-Bernier | Steve O'Conner | Feb 28, 2026, 11:30 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 90100960Where is my order? | Genevieve Kshlerin-Bernier | Julie Hodkiewicz | Feb 28, 2026, 5:27 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 62213864Cancel subscription / Auto-replenish | Genevieve Kshlerin-Bernier |  Oscar O'Hara | Feb 27, 2026, 9:10 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 78251508Missing samples in order | Genevieve Kshlerin-Bernier |  Chaz Renner | Jan 26, 2026, 8:26 AM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 90498029Loyalty points not posting | Genevieve Kshlerin-Bernier |  Mr. Skyla Trantow | Jan 13, 2026, 10:03 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 73642229Birthday gift not received | Genevieve Kshlerin-Bernier |  Amely Pacocha | Dec 27, 2025, 5:26 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 94779372BOPIS order cancelled at store | Genevieve Kshlerin-Bernier |  Kaela Friesen | Dec 19, 2025, 7:22 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 28704198Birthday gift not received | Genevieve Kshlerin-Bernier |  Yazmin Jast | Nov 5, 2025, 5:30 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 02460016Klarna / Afterpay split issue | Genevieve Kshlerin-Bernier |  Tommy Kuvalis | Nov 5, 2025, 4:36 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 54330285Question about product ingredients | Genevieve Kshlerin-Bernier | Oscar O'Hara | Oct 2, 2025, 2:02 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 02765848Insider tier issue | Genevieve Kshlerin-Bernier |  Leonard Waters-Howell | Aug 6, 2025, 12:45 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 02392950Item authenticity concern | Genevieve Kshlerin-Bernier | Faith Hilll | Aug 1, 2025, 5:24 PM |
| 3/5 | Loyalty program for non-Insiders too. | 47424071Wholesale order question | Genevieve Kshlerin-Bernier |  Dr. Mandy McLaughlin | May 29, 2025, 2:10 AM |