Marvin Collier
barney_kemmer@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 01292279Foundation match help | Marvin Collier |  Dr. Mandy McLaughlin | Apr 24, 2026, 10:18 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 09554195Foundation match help | Marvin Collier |  Darryl Jacobi | Apr 8, 2026, 11:36 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 73205392Restock alert for backorder | Marvin Collier |  Yazmin Jast | Feb 28, 2026, 11:46 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 02091739Shipping cost question | Marvin Collier |  Eula McKenzie | Feb 27, 2026, 6:57 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 89276065BOPIS pickup not ready | Marvin Collier |  Chaz Renner | Feb 27, 2026, 12:04 AM |
| 5/5 | The app guided me to the right products without being pushy. | 74555230Address change after shipping | Marvin Collier | Yazmin Jast | Jan 11, 2026, 10:46 AM |
| 7/11 | I'm a regular customer but I don't evangelize. | 95159528Foundation match help | Marvin Collier |  Miss Amber Hintz Sr. | Jan 1, 2026, 6:25 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 92443251Influencer code not working | Marvin Collier | Eula McKenzie | Nov 21, 2025, 8:13 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 08661324Price match request | Marvin Collier |  Mr. Eliza Gerhold IV | Oct 8, 2025, 9:52 AM |
| 4/11 | Won't recommend until the basics are fixed. | 23158724BOPIS order cancelled at store | Marvin Collier |  Katrina Johns | Sep 29, 2025, 7:15 AM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 96059015Cancel subscription / Auto-replenish | Marvin Collier |  Garth Dooley | Aug 4, 2025, 6:51 AM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 29586073Loyalty points not posting | Marvin Collier |  Tommy Kuvalis | Jul 31, 2025, 11:04 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 92656349Missing samples in order | Marvin Collier |  Kip Schroeder IV | Jun 4, 2025, 9:48 PM |