Louvenia Herzog
Pinecrest Wellness·coy.hessel@pinecrestwellness.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Add more clean / fragrance-free filters. | 07907167Store experience feedback | Louvenia Herzog |  Dr. Mandy McLaughlin | May 13, 2026, 3:21 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 08895117Cancel order request | Louvenia Herzog |  Ignatius Cummerata | Apr 9, 2026, 2:27 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 12893177Return after 30-day window | Louvenia Herzog |  Amely Pacocha | Mar 22, 2026, 4:42 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 27961223Refund not received | Louvenia Herzog | Ignatius Cummerata | Jan 30, 2026, 11:00 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 10781053Order arrived damaged | Louvenia Herzog |  Yazmin Jast | Dec 13, 2025, 8:47 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 93003609Birthday gift not received | Louvenia Herzog |  Kip Schroeder IV | Dec 5, 2025, 1:21 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 97616053Birthday gift not received | Louvenia Herzog |  Chaz Renner | Nov 11, 2025, 6:31 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 48262872Gift card balance question | Louvenia Herzog |  Vilma Gusikowski | Sep 24, 2025, 6:28 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 19459492Birthday gift not received | Louvenia Herzog |  Jacklyn Dare | Sep 13, 2025, 3:31 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 99514528Address change after shipping | Louvenia Herzog |  Darryl Jacobi | Jun 29, 2025, 5:19 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 31661661Price match request | Louvenia Herzog | Darryl Jacobi | May 29, 2025, 8:44 AM |