Louvenia Herzog
Pinecrest Wellness·coy.hessel@pinecrestwellness.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07907167 | Store experience feedback | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Dr. Mandy McLaughlin | Chat | refund | 3h | ●Responded | 2/5 | — | — | May 12, 2026 | - |
| 00415731 | Store experience feedback | Solved | Low | Louvenia Herzog | Pinecrest Wellness |  Mr. Cade Senger | Chat | wholesaleshade-matchreturns | 1h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 36323370 | Influencer code not working | Closed | Urgent | Louvenia Herzog | Pinecrest Wellness |  Jacklyn Dare | returnsvip | 4h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |
| 01490559 | Missing samples in order | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Ignatius Cummerata | Social | shade-matchreturns | 2d 8h | ⊘Not fired | — | — | — | Apr 12, 2026 | - |
| 93739676 | Store experience feedback | Closed | Low | Louvenia Herzog | Pinecrest Wellness |  Mr. Skyla Trantow | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 13, 2026 |
| 08895117 | Cancel order request | Closed | Normal | Louvenia Herzog | Pinecrest Wellness | Ignatius Cummerata | Chat | refundfragrancebopis | 2d 13h | ●Responded | 4/5 | — | — | Apr 6, 2026 | Apr 13, 2026 |
| 00250114 | Wrong shade sent | Closed | Low | Louvenia Herzog | Pinecrest Wellness | Jacklyn Dare | influencerrefundloyalty | 4h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 9, 2026 | |
| 80660148 | Missing samples in order | Open | Low | Louvenia Herzog | Pinecrest Wellness | Mr. Cade Senger | refundsamplesapp | - | —Skipped | — | — | — | Apr 1, 2026 | - | |
| 21826811 | Gift card balance question | Closed | High | Louvenia Herzog | Pinecrest Wellness |  Leonard Waters-Howell | Phone | samplesshippingbopis | 13h | ⊘Not fired | — | — | — | Mar 22, 2026 | Mar 26, 2026 |
| 12893177 | Return after 30-day window | Solved | Low | Louvenia Herzog | Pinecrest Wellness |  Amely Pacocha | Chat | — | 1d 3h | ●Responded | 1/5 | — | — | Mar 20, 2026 | - |
| 90372996 | Cancel order request | Pending | Urgent | Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | gift-card | - | —Skipped | — | — | — | Mar 20, 2026 | - | |
| 38692813 | Return after 30-day window | Pending | Normal | Louvenia Herzog | Pinecrest Wellness |  Miss Amber Hintz Sr. | appwholesalegift-card | - | —Skipped | — | — | — | Mar 2, 2026 | - | |
| 38709795 | App login problem | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | returnswholesale | 7h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 24615962 | Wholesale order question | Pending | Normal | Louvenia Herzog | Pinecrest Wellness |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Jan 31, 2026 | - |
| 27961223 | Refund not received | Closed | Normal | Louvenia Herzog | Pinecrest Wellness | Ignatius Cummerata | influencer | 22h | ●Responded | 5/5 | — | — | Jan 29, 2026 | Feb 6, 2026 | |
| 88789515 | Price match request | Open | Normal | Louvenia Herzog | Pinecrest Wellness | Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 92833814 | Question about product ingredients | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Leonard Waters-Howell | vipdamagedfragrance | 11h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 76087706 | Missing samples in order | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Vilma Gusikowski | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 10781053 | Order arrived damaged | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Yazmin Jast | Chat | gift-cardshade-matchwholesale | 9h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - |
| 70654700 | BOPIS pickup not ready | Closed | Normal | Louvenia Herzog | Pinecrest Wellness |  Kip Schroeder IV | — | 4h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 7, 2025 | |
| 13849428 | BOPIS order cancelled at store | Closed | High | Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | shade-match | 17h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 6, 2025 | |
| 93003609 | Birthday gift not received | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Kip Schroeder IV | bopisapp | 3d 4h | ●Responded | 3/5 | — | — | Dec 1, 2025 | - | |
| 35766811 | Where is my order? | Solved | High | Louvenia Herzog | Pinecrest Wellness |  Mr. Eliza Gerhold IV | Chat | — | 22h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 38271066 | Missing items in shipment | Closed | Low | Louvenia Herzog | Pinecrest Wellness | Yazmin Jast | Chat | influencerdamaged | 1d 7h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 19, 2025 |
| 97616053 | Birthday gift not received | Closed | Normal | Louvenia Herzog | Pinecrest Wellness |  Chaz Renner | Phone | app | 6h | ●Responded | 4/5 | — | — | Nov 9, 2025 | Nov 16, 2025 |
| 35316902 | Price match request | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Jacklyn Dare | refundinfluencer | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 98652071 | Wrong shade sent | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Oscar O'Hara | loyaltyreturns | 23h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 83863105 | Loyalty points not posting | Closed | Normal | Louvenia Herzog | Pinecrest Wellness | Vilma Gusikowski | Social | fragrancegift-carddamaged | 3h | ⊘Not fired | — | — | — | Oct 2, 2025 | Oct 7, 2025 |
| 48262872 | Gift card balance question | Solved | Low | Louvenia Herzog | Pinecrest Wellness | Vilma Gusikowski | Chat | — | 7h | ●Responded | 5/5 | — | — | Sep 22, 2025 | - |
| 71987671 | Order arrived damaged | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Kip Schroeder IV | Chat | samplesappdamaged | 1d | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 19459492 | Birthday gift not received | Solved | Low | Louvenia Herzog | Pinecrest Wellness | Jacklyn Dare | Chat | bopisloyalty | 1h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - |
| 13548630 | Question about product ingredients | Pending | Low | Louvenia Herzog | Pinecrest Wellness | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 06349498 | Cancel subscription / Auto-replenish | Closed | Normal | Louvenia Herzog | Pinecrest Wellness | Ignatius Cummerata | samples | 10h | ○Sent, no reply | — | — | — | Jul 17, 2025 | Jul 20, 2025 | |
| 90126540 | Return after 30-day window | Solved | Low | Louvenia Herzog | Pinecrest Wellness |  Garth Dooley | Chat | — | 1d 14h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 29994191 | BOPIS order cancelled at store | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | damaged | 1d | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 28743210 | Pro discount enrollment | Solved | Normal | Louvenia Herzog | Pinecrest Wellness |  Kaela Friesen | Social | damagedwholesale | 3h | ⊘Not fired | — | — | — | Jul 4, 2025 | - |
| 99514528 | Address change after shipping | Closed | Low | Louvenia Herzog | Pinecrest Wellness |  Darryl Jacobi | samples | 1d 15h | ●Responded | 1/5 | — | — | Jun 26, 2025 | Jul 4, 2025 | |
| 43076478 | Missing items in shipment | Solved | Urgent | Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | Phone | vipshippingloyalty | 20h | ⊘Not fired | — | — | — | Jun 19, 2025 | - |
| 20451082 | Pro discount enrollment | Closed | Normal | Louvenia Herzog | Pinecrest Wellness |  Mr. Lonie Hudson | Chat | returns | 1d | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 10, 2025 |
| 96099743 | BOPIS pickup not ready | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Vilma Gusikowski | bopis | 2h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 22845050 | Missing samples in order | Pending | Urgent | Louvenia Herzog | Pinecrest Wellness | Garth Dooley | shade-matchwholesaleinfluencer | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 31661661 | Price match request | Closed | Normal | Louvenia Herzog | Pinecrest Wellness | Darryl Jacobi | Chat | — | 13h | ●Responded | 5/5 | — | — | May 27, 2025 | Jun 2, 2025 |
| 61800267 | Order arrived damaged | Closed | Low | Louvenia Herzog | Pinecrest Wellness |  Katrina Johns | shippingrefunddamaged | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | May 30, 2025 | |
| 24665144 | Wholesale order question | Solved | Normal | Louvenia Herzog | Pinecrest Wellness | Jacklyn Dare | vip | 4h | ○Sent, no reply | — | — | — | May 23, 2025 | - |