Roland Ortiz-McGlynn
adrianna35@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 14327597Refund not received | Roland Ortiz-McGlynn |  Vilma Gusikowski | Apr 28, 2026, 10:12 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 31170354Restock alert for backorder | Roland Ortiz-McGlynn |  Mr. Cade Senger | Apr 4, 2026, 8:32 AM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 70312374Influencer code not working | Roland Ortiz-McGlynn |  Lily Raynor | Jan 22, 2026, 12:43 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 06246447Question about product ingredients | Roland Ortiz-McGlynn |  Oscar O'Hara | Dec 27, 2025, 10:19 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 81992956App crashes at checkout | Roland Ortiz-McGlynn |  Darryl Jacobi | Nov 30, 2025, 5:14 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 15791099Order arrived damaged | Roland Ortiz-McGlynn |  Chaz Renner | Oct 25, 2025, 11:38 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 90023341Order arrived damaged | Roland Ortiz-McGlynn |  Garth Dooley | Oct 16, 2025, 6:08 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 65812762Item authenticity concern | Roland Ortiz-McGlynn |  Tommy Kuvalis | Oct 10, 2025, 11:33 PM |
| 2/5 | Promised a callback that never came. | 44882374Birthday gift not received | Roland Ortiz-McGlynn | Lily Raynor | Oct 6, 2025, 12:54 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 25994457Lost package follow-up | Roland Ortiz-McGlynn |  Mr. Eliza Gerhold IV | Sep 29, 2025, 7:01 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 80019358Restock alert for backorder | Roland Ortiz-McGlynn | Mr. Eliza Gerhold IV | Jul 26, 2025, 6:26 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 23281161Item authenticity concern | Roland Ortiz-McGlynn |  Eula McKenzie | May 29, 2025, 4:57 AM |