Roland Ortiz-McGlynn
adrianna35@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57267083 | Klarna / Afterpay split issue | Open | Normal | Roland Ortiz-McGlynn | — |  Steve O'Conner | Phone | shippingshade-match | - | —Skipped | — | — | — | May 20, 2026 | - |
| 07360562 | Order arrived damaged | Solved | High | Roland Ortiz-McGlynn | — |  Dr. Mandy McLaughlin | shippingsamples | 6h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 01496598 | Klarna / Afterpay split issue | Pending | Normal | Roland Ortiz-McGlynn | — |  Eula McKenzie | shippingreturns | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 72314918 | Missing items in shipment | Closed | Low | Roland Ortiz-McGlynn | — |  Ignatius Cummerata | apprefundfragrance | 21h | ○Sent, no reply | — | — | — | May 7, 2026 | May 12, 2026 | |
| 14327597 | Refund not received | Solved | High | Roland Ortiz-McGlynn | — |  Vilma Gusikowski | samplesrefund | 5h | ●Responded | 3/5 | — | — | Apr 27, 2026 | - | |
| 84279323 | Order arrived damaged | Closed | Normal | Roland Ortiz-McGlynn | — |  Katrina Johns | damagedrefundgift-card | 12h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 17, 2026 | |
| 26174848 | Birthday gift not received | Solved | Normal | Roland Ortiz-McGlynn | — |  Chaz Renner | returnsrefundbopis | 5h | ⊘Not fired | — | — | — | Apr 4, 2026 | - | |
| 31170354 | Restock alert for backorder | Solved | Normal | Roland Ortiz-McGlynn | — |  Mr. Cade Senger | Chat | damaged | 1h | ●Responded | 5/5 | — | — | Apr 2, 2026 | - |
| 27402731 | Where is my order? | Solved | Normal | Roland Ortiz-McGlynn | — |  Yazmin Jast | Chat | shade-matchvip | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |
| 29390075 | Cancel subscription / Auto-replenish | Solved | Normal | Roland Ortiz-McGlynn | — |  Jacklyn Dare | fragrance | 7h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 42263323 | Refund not received | Solved | Normal | Roland Ortiz-McGlynn | — |  Amely Pacocha | loyaltyshipping | 20h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 23204377 | App login problem | Pending | Low | Roland Ortiz-McGlynn | — | Steve O'Conner | damaged | - | —Skipped | — | — | — | Feb 13, 2026 | - | |
| 23032900 | Restock alert for backorder | Solved | Urgent | Roland Ortiz-McGlynn | — |  Kaela Friesen | damagedrefundshipping | 6h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 05925430 | App login problem | Closed | Normal | Roland Ortiz-McGlynn | — | Kaela Friesen | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 14904617 | BOPIS pickup not ready | Open | Normal | Roland Ortiz-McGlynn | — |  Leonard Waters-Howell | Chat | influencer | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 70312374 | Influencer code not working | Solved | High | Roland Ortiz-McGlynn | — |  Lily Raynor | fragranceshade-matchloyalty | 1d 3h | ●Responded | 3/5 | — | — | Jan 19, 2026 | - | |
| 52240193 | App login problem | Solved | Urgent | Roland Ortiz-McGlynn | — |  Faith Hilll | Chat | influencer | 4h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 94596310 | Missing items in shipment | Pending | Low | Roland Ortiz-McGlynn | — | Amely Pacocha | app | - | —Skipped | — | — | — | Dec 30, 2025 | - | |
| 06246447 | Question about product ingredients | Solved | High | Roland Ortiz-McGlynn | — |  Oscar O'Hara | shade-matchshippingrefund | 9h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 22639758 | Discount code not working | Solved | Urgent | Roland Ortiz-McGlynn | — | Vilma Gusikowski | Chat | — | 9h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - |
| 14529399 | BOPIS pickup not ready | Solved | Normal | Roland Ortiz-McGlynn | — |  Mr. Eliza Gerhold IV | Chat | samplesrefund | 8h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 76027743 | Foundation match help | Open | Normal | Roland Ortiz-McGlynn | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 81992956 | App crashes at checkout | Closed | Normal | Roland Ortiz-McGlynn | — |  Darryl Jacobi | wholesale | 2d 6h | ●Responded | 4/5 | — | — | Nov 27, 2025 | Dec 3, 2025 | |
| 87641094 | App crashes at checkout | Solved | Normal | Roland Ortiz-McGlynn | — | Jacklyn Dare | Chat | app | 8h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 07451657 | BOPIS order cancelled at store | Solved | High | Roland Ortiz-McGlynn | — | Ignatius Cummerata | Chat | — | 8h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - |
| 07537822 | Foundation match help | Closed | Normal | Roland Ortiz-McGlynn | — | Vilma Gusikowski | shippingvipfragrance | 4h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 26, 2025 | |
| 15791099 | Order arrived damaged | Solved | High | Roland Ortiz-McGlynn | — | Chaz Renner | Chat | shade-match | 1d 20h | ●Responded | 4/5 | — | — | Oct 22, 2025 | - |
| 80388008 | Insider tier issue | Closed | Low | Roland Ortiz-McGlynn | — |  Julie Hodkiewicz | Social | viprefund | 1d 10h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 20, 2025 |
| 90023341 | Order arrived damaged | Solved | Normal | Roland Ortiz-McGlynn | — |  Garth Dooley | shipping | 4h | ●Responded | 5/5 | — | — | Oct 15, 2025 | - | |
| 65812762 | Item authenticity concern | Closed | Low | Roland Ortiz-McGlynn | — |  Tommy Kuvalis | Chat | refund | 1h | ●Responded | 5/5 | — | — | Oct 9, 2025 | Oct 15, 2025 |
| 25994457 | Lost package follow-up | Solved | Urgent | Roland Ortiz-McGlynn | — | Mr. Eliza Gerhold IV | Chat | influencer | 2d | ●Responded | 4/5 | — | — | Sep 26, 2025 | - |
| 44882374 | Birthday gift not received | Closed | Normal | Roland Ortiz-McGlynn | — | Lily Raynor | — | 9d 5h | ●Responded | 2/5 | — | — | Sep 26, 2025 | Oct 9, 2025 | |
| 69965764 | Price match request | Closed | Normal | Roland Ortiz-McGlynn | — |  Mr. Skyla Trantow | Chat | — | 3h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 26, 2025 |
| 33395650 | Loyalty points not posting | Solved | Normal | Roland Ortiz-McGlynn | — | Vilma Gusikowski | Phone | refundfragrance | 2d 17h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 73877468 | Order arrived damaged | Closed | Normal | Roland Ortiz-McGlynn | — | Ignatius Cummerata | Chat | loyalty | 6d 5h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 31, 2025 |
| 16184049 | Loyalty points not posting | Closed | Low | Roland Ortiz-McGlynn | — | Mr. Cade Senger | gift-cardfragrance | 11h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 15, 2025 | |
| 40716826 | Store experience feedback | Closed | Normal | Roland Ortiz-McGlynn | — |  Mr. Lonie Hudson | Chat | influencer | 6h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 9, 2025 |
| 80019358 | Restock alert for backorder | Solved | Normal | Roland Ortiz-McGlynn | — | Mr. Eliza Gerhold IV | Chat | returnswholesalegift-card | 2h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - |
| 02054332 | Lost package follow-up | Open | High | Roland Ortiz-McGlynn | — | Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Jul 15, 2025 | - |
| 11100723 | Klarna / Afterpay split issue | Solved | Normal | Roland Ortiz-McGlynn | — | Leonard Waters-Howell | gift-cardfragrance | 14h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 89071553 | Cancel subscription / Auto-replenish | Solved | Low | Roland Ortiz-McGlynn | — | Leonard Waters-Howell | vip | 2h | ⊘Not fired | — | — | — | Jun 27, 2025 | - | |
| 18267627 | Pro discount enrollment | Solved | Normal | Roland Ortiz-McGlynn | — | Ignatius Cummerata | Phone | gift-card | 23h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - |
| 83195938 | Insider tier issue | Solved | Normal | Roland Ortiz-McGlynn | — | Dr. Mandy McLaughlin | wholesaleshade-match | 2d 19h | ⊘Not fired | — | — | — | Jun 20, 2025 | - | |
| 20974467 | Insider tier issue | Solved | Normal | Roland Ortiz-McGlynn | — | Steve O'Conner | Chat | damagedfragrance | 19h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 51260773 | Cancel order request | Closed | Normal | Roland Ortiz-McGlynn | — | Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Jun 1, 2025 | Jun 5, 2025 | |
| 37275161 | BOPIS pickup not ready | Open | Normal | Roland Ortiz-McGlynn | — | Katrina Johns | damagedshade-matchgift-card | - | —Skipped | — | — | — | May 31, 2025 | - | |
| 23281161 | Item authenticity concern | Solved | Normal | Roland Ortiz-McGlynn | — | Eula McKenzie | gift-cardshipping | 1h | ●Responded | 4/5 | — | — | May 27, 2025 | - |