Tracy Fadel
santino52@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Pricing has crept up and the value isn't there anymore. | 70747043Birthday gift not received | Tracy Fadel |  Faith Hilll | Mar 14, 2026, 1:56 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 32297780Lost package follow-up | Tracy Fadel |  Leonard Waters-Howell | Nov 9, 2025, 2:47 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 84571344Price match request | Tracy Fadel |  Yazmin Jast | Sep 21, 2025, 12:50 PM |
| 1/5 | Three weeks, four agents, still no refund. | 81119074Foundation match help | Tracy Fadel |  Chaz Renner | Sep 20, 2025, 8:44 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 26911498Birthday gift not received | Tracy Fadel |  Julie Hodkiewicz | Sep 3, 2025, 7:06 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 76856732Discount code not working | Tracy Fadel | Chaz Renner | Aug 20, 2025, 5:04 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 91831870Cancel order request | Tracy Fadel |  Tommy Kuvalis | Aug 15, 2025, 4:16 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 02128647Klarna / Afterpay split issue | Tracy Fadel |  Steve O'Conner | Jul 14, 2025, 9:00 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 02692874App crashes at checkout | Tracy Fadel |  Mr. Skyla Trantow | Jun 28, 2025, 8:06 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 62496465Missing items in shipment | Tracy Fadel |  Mr. Cade Senger | Jun 14, 2025, 10:56 PM |
| 2/5 | Faster customer service response times. | 98007467Foundation match help | Tracy Fadel |  Garth Dooley | May 27, 2025, 11:49 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 50553285Return after 30-day window | Tracy Fadel |  Oscar O'Hara | May 24, 2025, 9:03 PM |