Tracy Fadel
santino52@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68113683 | Allergic reaction concern | Pending | High | Tracy Fadel | — |  Jacklyn Dare | wholesaleshade-matchreturns | - | —Skipped | — | — | — | May 12, 2026 | - | |
| 62429335 | Missing items in shipment | Closed | Normal | Tracy Fadel | — |  Tommy Kuvalis | Social | shade-matchviployalty | 1h | ⊘Not fired | — | — | — | May 5, 2026 | May 9, 2026 |
| 50044620 | Cancel order request | Pending | Normal | Tracy Fadel | — |  Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Apr 23, 2026 | - |
| 51767256 | BOPIS pickup not ready | Solved | Normal | Tracy Fadel | — | Miss Amber Hintz Sr. | vipdamaged | 4h | ⊘Not fired | — | — | — | Apr 22, 2026 | - | |
| 01175604 | Birthday gift not received | Solved | Low | Tracy Fadel | — |  Kip Schroeder IV | wholesalefragrance | 2h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 60225718 | Restock alert for backorder | Open | Normal | Tracy Fadel | — | Tommy Kuvalis | sampleswholesale | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 31233134 | BOPIS pickup not ready | Solved | Normal | Tracy Fadel | — |  Katrina Johns | damaged | 7h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 45294201 | Missing samples in order | Solved | Low | Tracy Fadel | — |  Leonard Waters-Howell | Phone | refundbopisgift-card | 13h | ⊘Not fired | — | — | — | Mar 29, 2026 | - |
| 60498038 | Refund not received | Closed | Normal | Tracy Fadel | — |  Garth Dooley | Phone | returnsgift-card | 3h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 31, 2026 |
| 70747043 | Birthday gift not received | Closed | Low | Tracy Fadel | — |  Faith Hilll | returns | 2d 3h | ●Responded | 4/11 | — | — | Mar 11, 2026 | Mar 20, 2026 | |
| 16047056 | Pro discount enrollment | Solved | Normal | Tracy Fadel | — |  Darryl Jacobi | Chat | vipgift-cardfragrance | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 89638846 | Order arrived damaged | Solved | Normal | Tracy Fadel | — | Darryl Jacobi | returns | 5d 6h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 40685782 | Store experience feedback | Closed | Urgent | Tracy Fadel | — | Miss Amber Hintz Sr. | samplesinfluencerapp | 1h | ⊘Not fired | — | — | — | Feb 11, 2026 | Feb 13, 2026 | |
| 61840589 | Restock alert for backorder | Solved | Normal | Tracy Fadel | — | Leonard Waters-Howell | gift-card | 1h | ⊘Not fired | — | — | — | Feb 10, 2026 | - | |
| 81780697 | Lost package follow-up | Solved | High | Tracy Fadel | — |  Amely Pacocha | Chat | wholesaledamaged | 2d 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 27135348 | Influencer code not working | Solved | Normal | Tracy Fadel | — | Darryl Jacobi | vipgift-card | 6h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 48286463 | Price match request | Solved | Normal | Tracy Fadel | — | Faith Hilll | — | 15h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 54070293 | Missing items in shipment | Solved | Normal | Tracy Fadel | — | Garth Dooley | Chat | — | 7h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 76344667 | Pro discount enrollment | Solved | Normal | Tracy Fadel | — | Faith Hilll | Chat | bopis | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 04167258 | Return after 30-day window | Solved | Normal | Tracy Fadel | — |  Oscar O'Hara | Phone | — | 6d 9h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 16950323 | Influencer code not working | Pending | Low | Tracy Fadel | — |  Chaz Renner | gift-cardloyalty | - | —Skipped | — | — | — | Dec 13, 2025 | - | |
| 91902980 | Klarna / Afterpay split issue | Pending | High | Tracy Fadel | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Dec 9, 2025 | - |
| 55054093 | Return after 30-day window | Closed | Low | Tracy Fadel | — |  Yazmin Jast | Chat | fragrancewholesaledamaged | 3d 9h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 |
| 41927774 | App crashes at checkout | Solved | Low | Tracy Fadel | — | Darryl Jacobi | wholesaleshipping | 4h | ⊘Not fired | — | — | — | Nov 18, 2025 | - | |
| 26011376 | Item authenticity concern | Solved | Normal | Tracy Fadel | — | Katrina Johns | shade-matchinfluencer | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 32297780 | Lost package follow-up | Solved | Normal | Tracy Fadel | — | Leonard Waters-Howell | Chat | app | 17h | ●Responded | 5/5 | — | — | Nov 6, 2025 | - |
| 93699714 | Where is my order? | Solved | Normal | Tracy Fadel | — |  Ignatius Cummerata | Phone | vipdamaged | 23h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 64927687 | Gift card balance question | Solved | Low | Tracy Fadel | — | Faith Hilll | app | 4h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 98621444 | Insider tier issue | Solved | Normal | Tracy Fadel | — |  Lily Raynor | Phone | shippingbopisapp | 8h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - |
| 49168076 | Influencer code not working | Open | Normal | Tracy Fadel | — | Leonard Waters-Howell | vipsamples | - | —Skipped | — | — | — | Oct 18, 2025 | - | |
| 69304894 | Return after 30-day window | Solved | Normal | Tracy Fadel | — |  Steve O'Conner | Chat | — | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 40057263 | Item authenticity concern | Open | Low | Tracy Fadel | — | Darryl Jacobi | — | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 17550403 | Missing items in shipment | Solved | Normal | Tracy Fadel | — | Darryl Jacobi | Chat | shippingappsamples | 13h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 84680760 | Gift card balance question | Solved | Normal | Tracy Fadel | — | Chaz Renner | Chat | vip | 2d 7h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 73793901 | Wrong shade sent | Open | Normal | Tracy Fadel | — | Darryl Jacobi | fragrancedamagedrefund | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 84571344 | Price match request | Closed | Normal | Tracy Fadel | — | Yazmin Jast | — | 6h | ●Responded | 10/11 | — | — | Sep 19, 2025 | Sep 24, 2025 | |
| 26920686 | Lost package follow-up | Closed | High | Tracy Fadel | — |  Eula McKenzie | Chat | loyaltydamaged | 2d 4h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 25, 2025 |
| 81119074 | Foundation match help | Solved | Low | Tracy Fadel | — | Chaz Renner | Phone | shippingshade-match | 6d 20h | ●Responded | 1/5 | — | — | Sep 11, 2025 | - |
| 26911498 | Birthday gift not received | Solved | Normal | Tracy Fadel | — |  Julie Hodkiewicz | — | 6h | ●Responded | 4/5 | — | — | Sep 2, 2025 | - | |
| 63458120 | Return after 30-day window | Solved | Normal | Tracy Fadel | — | Kip Schroeder IV | Chat | gift-cardsamplesbopis | 17h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 76856732 | Discount code not working | Closed | High | Tracy Fadel | — | Chaz Renner | Chat | wholesalegift-card | 2d 8h | ●Responded | 4/5 | — | — | Aug 16, 2025 | Aug 21, 2025 |
| 91831870 | Cancel order request | Solved | High | Tracy Fadel | — | Tommy Kuvalis | Chat | shade-matchloyalty | 5h | ●Responded | 3/5 | — | — | Aug 14, 2025 | - |
| 89312277 | Influencer code not working | Solved | Normal | Tracy Fadel | — | Amely Pacocha | — | 1h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 88567887 | App crashes at checkout | Pending | Normal | Tracy Fadel | — | Miss Amber Hintz Sr. | fragranceloyaltydamaged | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 02128647 | Klarna / Afterpay split issue | Solved | Normal | Tracy Fadel | — | Steve O'Conner | fragrancesamplesshade-match | 9d 9h | ●Responded | 2/5 | — | — | Jul 3, 2025 | - | |
| 39092939 | Store experience feedback | Solved | Normal | Tracy Fadel | — | Katrina Johns | Phone | returns | 19h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 02692874 | App crashes at checkout | Solved | Normal | Tracy Fadel | — |  Mr. Skyla Trantow | Chat | wholesale | 6h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - |
| 62496465 | Missing items in shipment | Solved | Normal | Tracy Fadel | — |  Mr. Cade Senger | gift-card | 4h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | |
| 01279301 | Store experience feedback | Closed | Normal | Tracy Fadel | — | Julie Hodkiewicz | gift-cardshippingrefund | 8h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 7, 2025 | |
| 98007467 | Foundation match help | Solved | Normal | Tracy Fadel | — | Garth Dooley | Chat | samplesdamaged | 3h | ●Responded | 2/5 | — | — | May 25, 2025 | - |