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CustomersHildegard Murray

Hildegard Murray

lue5@yahoo.com
Tickets50Responses11
Showing 1 - 11 of 11
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Nice agent. Would have been nice to get a small gesture after the order was so delayed.08782399Return after 30-day windowHildegard MurrayTommy KuvalisMay 8, 2026, 7:33 AM
2/5Three chats, no resolution. The fourth agent finally helped.03773836Store experience feedbackHildegard MurrayChaz RennerMar 22, 2026, 11:28 AM
2/5Three chats, no resolution. The fourth agent finally helped.43503945Wholesale order questionHildegard MurrayKaela FriesenJan 3, 2026, 12:22 PM
4/5Resolved my question, just wish the app hadn't logged me out twice during the chat.39304887Allergic reaction concernHildegard MurrayChaz RennerDec 11, 2025, 1:14 PM
4/5Good service. Wish I'd been told upfront that my shade was on backorder.98108184BOPIS order cancelled at storeHildegard MurrayJulie HodkiewiczDec 7, 2025, 10:02 PM
10/11Bloom is my go-to for skincare. Wouldn't shop anywhere else.03182376Question about product ingredientsHildegard MurrayYazmin JastNov 13, 2025, 12:50 AM
1/11The Insider perks feel watered down compared to two years ago.32032896Gift card balance questionHildegard MurrayOscar O'HaraNov 11, 2025, 11:55 AM
5/5Loved the quiz, loved the recommendations, loved the gift.89417864Klarna / Afterpay split issueHildegard MurrayLeonard Waters-HowellOct 4, 2025, 2:05 AM
4/5Decent. The reply was helpful but I had to ask twice to confirm the refund timing.05848804BOPIS pickup not readyHildegard MurrayLeonard Waters-HowellJul 30, 2025, 4:43 PM
5/5Color match through the app worked perfectly. Foundation is spot on.32319352Order arrived damagedHildegard MurrayKaela FriesenJul 3, 2025, 3:54 AM
4/5Nice agent. Would have been nice to get a small gesture after the order was so delayed.24399345Gift card balance questionHildegard MurrayMiss Amber Hintz Sr.Jun 16, 2025, 9:15 AM
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Properties

Customer
Name
Hildegard Murray
Email
lue5@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
17,414
Lifetime spend
710
Last purchase
—
Skin tone
light-medium
Foundation shade
17C
Skin concerns
redness, acne
Allergies / restrictions
fragrance-free, nickel-allergy
Favorite brands
Chanel
YTD spend
3,909
App installed
No
App last opened
Apr 8, 2026
Email subscribed
No
Marketing segment
active
Last purchase amount
78
Total orders
1
Preferred category
skincare
Tickets
Tickets
50
Last seen
May 16, 2026
Responses
Avg rating
4.09