Mrs. Ernestine Kassulke MD
everett47@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 14824159Lost package follow-up | Mrs. Ernestine Kassulke MD |  Faith Hilll | May 24, 2026, 7:36 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 55005543Cancel order request | Mrs. Ernestine Kassulke MD | Faith Hilll | Feb 7, 2026, 9:13 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 15286285Return after 30-day window | Mrs. Ernestine Kassulke MD |  Kaela Friesen | Feb 6, 2026, 2:20 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 77798900Wholesale order question | Mrs. Ernestine Kassulke MD |  Ignatius Cummerata | Jan 29, 2026, 11:30 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 52583057Wholesale order question | Mrs. Ernestine Kassulke MD |  Katrina Johns | Jan 15, 2026, 1:04 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 09462126Price match request | Mrs. Ernestine Kassulke MD |  Vilma Gusikowski | Dec 28, 2025, 10:35 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 79089149Missing items in shipment | Mrs. Ernestine Kassulke MD |  Darryl Jacobi | Dec 28, 2025, 12:00 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 50096267Cancel subscription / Auto-replenish | Mrs. Ernestine Kassulke MD | Kaela Friesen | Dec 6, 2025, 2:05 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 26284278Wholesale order question | Mrs. Ernestine Kassulke MD |  Lily Raynor | Nov 16, 2025, 5:35 AM |
| 2/5 | Better in-store / online inventory sync. | 76483421Price match request | Mrs. Ernestine Kassulke MD |  Yazmin Jast | Sep 18, 2025, 5:48 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 74590419Missing samples in order | Mrs. Ernestine Kassulke MD |  Mr. Cade Senger | Aug 31, 2025, 11:32 PM |
| 1/5 | App crashed three times during signup. | 63053154Discount code not working | Mrs. Ernestine Kassulke MD |  Eula McKenzie | Jul 30, 2025, 6:08 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 81384611Insider tier issue | Mrs. Ernestine Kassulke MD | Katrina Johns | Jun 13, 2025, 11:37 AM |