Alyssa Christiansen
tracey_satterfield@gmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 95433992Pro discount enrollment | May 18, 2026, 4:47 AM | ||
| 7/11 | I like it but I also shop other places. | 43919273Wholesale order question | Apr 21, 2026, 4:44 AM | ||
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 03268703BOPIS order cancelled at store | Jan 21, 2026, 4:22 PM | ||
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 50413998App crashes at checkout | Jan 4, 2026, 7:38 AM | ||
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 44610218Klarna / Afterpay split issue | Nov 29, 2025, 8:58 PM | ||
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 27885052Pro discount enrollment | Nov 27, 2025, 7:05 PM | ||
| 1/5 | I will never recommend this brand again. Truly terrible support. | 70438705Pro discount enrollment | Jul 26, 2025, 1:17 PM | ||
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 02374955Missing items in shipment | Jun 18, 2025, 8:46 AM | ||
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 86314707Price match request | Jun 12, 2025, 3:58 AM |