Olga Hegmann
missouri_ruecker46@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Got there in the end. The chat went in circles for a bit. | 21113419Loyalty points not posting | Olga Hegmann |  Kaela Friesen | May 24, 2026, 5:12 AM |
| 2/5 | Took three tries to get signed up. Confusing flow. | 27463928Refund not received | Olga Hegmann |  Mr. Cade Senger | Apr 27, 2026, 12:18 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 09319099Price match request | Olga Hegmann |  Miss Amber Hintz Sr. | Feb 15, 2026, 11:38 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 65309574Allergic reaction concern | Olga Hegmann |  Steve O'Conner | Jan 28, 2026, 3:45 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 58014711Klarna / Afterpay split issue | Olga Hegmann |  Mr. Eliza Gerhold IV | Jan 22, 2026, 6:13 PM |
| 4/11 | Customer service made me feel like I was being scammed for filing a return. | 01327746Insider tier issue | Olga Hegmann |  Lily Raynor | Jan 2, 2026, 7:18 PM |
| 5/5 | Integrate the wishlist with stock alerts. | 69468243Allergic reaction concern | Olga Hegmann |  Katrina Johns | Dec 9, 2025, 7:26 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 21316478App crashes at checkout | Olga Hegmann | Mr. Eliza Gerhold IV | Nov 10, 2025, 3:35 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 12528690Missing items in shipment | Olga Hegmann | Mr. Eliza Gerhold IV | Oct 23, 2025, 8:32 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 94681135Order arrived damaged | Olga Hegmann |  Jacklyn Dare | Oct 8, 2025, 4:18 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 67674383Lost package follow-up | Olga Hegmann | Lily Raynor | Sep 26, 2025, 6:16 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 15197481Missing samples in order | Olga Hegmann | Kaela Friesen | Sep 4, 2025, 9:09 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 27254512Missing samples in order | Olga Hegmann |  Vilma Gusikowski | Aug 28, 2025, 11:33 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 71986951Address change after shipping | Olga Hegmann |  Dr. Mandy McLaughlin | Aug 15, 2025, 7:02 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 47737561Return after 30-day window | Olga Hegmann | Lily Raynor | Jul 30, 2025, 1:00 PM |
| 5/5 | More fragrance education in the app. | 80990284Restock alert for backorder | Olga Hegmann | Jacklyn Dare | Jul 19, 2025, 8:23 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 99254065Pro discount enrollment | Olga Hegmann |  Amely Pacocha | May 31, 2025, 1:53 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 26578384Influencer code not working | Olga Hegmann |  Oscar O'Hara | May 27, 2025, 5:05 AM |