Wilfred Fay
floyd.heaney@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 83173959Missing items in shipment | Wilfred Fay |  Oscar O'Hara | May 23, 2026, 1:08 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 32548464Cancel order request | Wilfred Fay |  Vilma Gusikowski | Apr 25, 2026, 8:59 AM |
| 5/5 | The app guided me to the right products without being pushy. | 76465698Item authenticity concern | Wilfred Fay |  Tommy Kuvalis | Mar 17, 2026, 4:00 AM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 76769067Cancel order request | Wilfred Fay |  Mr. Lonie Hudson | Mar 9, 2026, 10:26 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 84445693Cancel subscription / Auto-replenish | Wilfred Fay |  Darryl Jacobi | Feb 15, 2026, 4:41 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 60323586Price match request | Wilfred Fay |  Faith Hilll | Oct 31, 2025, 9:06 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 29878988Return after 30-day window | Wilfred Fay |  Amely Pacocha | Sep 24, 2025, 7:02 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 24501361Insider tier issue | Wilfred Fay | Darryl Jacobi | Sep 20, 2025, 8:55 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 49783150Foundation match help | Wilfred Fay | Tommy Kuvalis | Sep 13, 2025, 8:05 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 51317084Item authenticity concern | Wilfred Fay |  Chaz Renner | Sep 5, 2025, 2:55 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 80126237Where is my order? | Wilfred Fay |  Yazmin Jast | Aug 9, 2025, 12:33 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 46662423Birthday gift not received | Wilfred Fay |  Eula McKenzie | Jul 26, 2025, 4:39 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 41702522Lost package follow-up | Wilfred Fay |  Ignatius Cummerata | Jul 4, 2025, 8:18 PM |
| 5/5 | Better in-store / online inventory sync. | 04763077Birthday gift not received | Wilfred Fay |  Mr. Cade Senger | Jun 22, 2025, 10:19 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 27949216Influencer code not working | Wilfred Fay |  Dr. Mandy McLaughlin | Jun 19, 2025, 3:02 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 51810896Wholesale order question | Wilfred Fay |  Katrina Johns | Jun 13, 2025, 3:38 AM |