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CustomersDelores Shanahan

Delores Shanahan

kristy.mayert6@hotmail.com
Tickets42Responses11
Showing 1 - 11 of 11
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Improve the in-store digital experience.50630786Restock alert for backorderDelores ShanahanMr. Skyla TrantowMay 13, 2026, 11:23 PM
5/5Got my missing samples shipped out the same day. Thank you!69344434Gift card balance questionDelores ShanahanOscar O'HaraApr 18, 2026, 10:34 AM
5/5App glitched at checkout, they manually processed my order and threw in free shipping. Lovely.34768957Return after 30-day windowDelores ShanahanMr. Eliza Gerhold IVApr 9, 2026, 8:20 PM
4/5Pleasant experience. App is great, website still a bit clunky on mobile.95255685Order arrived damagedDelores ShanahanVilma GusikowskiFeb 21, 2026, 2:36 AM
5/5Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged.73282253Store experience feedbackDelores ShanahanKaela FriesenDec 28, 2025, 11:34 AM
5/5They reshipped my order overnight after the package was lost. Top tier.23865732Where is my order?Delores ShanahanFaith HilllDec 8, 2025, 12:00 PM
5/5Returned my serum no questions asked, refund hit my card the next day.13392888Refund not receivedDelores ShanahanDarryl JacobiNov 24, 2025, 2:36 AM
4/5Decent. The reply was helpful but I had to ask twice to confirm the refund timing.70295057Refund not receivedDelores ShanahanMr. Lonie HudsonNov 3, 2025, 11:44 PM
4/5Great overall, just took a bit longer than I expected on chat.77448211App login problemDelores ShanahanMr. Cade SengerOct 28, 2025, 1:03 PM
10/11Best in class. The app is genuinely beautiful and useful.99838426Discount code not workingDelores ShanahanEula McKenzieOct 4, 2025, 9:52 AM
1/5I waited 45 minutes in chat queue just to be told they'd email me.21435180Pro discount enrollmentDelores ShanahanTommy KuvalisSep 7, 2025, 7:22 AM
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Properties

Customer
Name
Delores Shanahan
Email
kristy.mayert6@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
—
Loyalty points
2,854
Lifetime spend
959
Last purchase
May 4, 2026
Skin tone
—
Foundation shade
27N
Skin concerns
dark-circles, anti-aging
Allergies / restrictions
—
Favorite brands
Drunk Elephant, Tatcha, Sol de Janeiro
YTD spend
3,608
App installed
—
App last opened
Apr 27, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
18
Total orders
5
Preferred category
—
Tickets
Tickets
42
Last seen
May 19, 2026
Responses
Avg rating
4.82