Mr. Dexter Walker-Koch
asha_davis@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 19324719Return after 30-day window | Mr. Dexter Walker-Koch |  Miss Amber Hintz Sr. | May 24, 2026, 4:56 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 56824317Loyalty points not posting | Mr. Dexter Walker-Koch |  Lily Raynor | Mar 8, 2026, 8:31 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 65195642Loyalty points not posting | Mr. Dexter Walker-Koch |  Tommy Kuvalis | Feb 23, 2026, 7:23 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 11051706Question about product ingredients | Mr. Dexter Walker-Koch |  Dr. Mandy McLaughlin | Feb 7, 2026, 9:59 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 85079191BOPIS order cancelled at store | Mr. Dexter Walker-Koch |  Eula McKenzie | Feb 7, 2026, 9:02 AM |
| 1/5 | Took 11 separate interactions to get my Insider tier restored. | 29117069Refund not received | Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | Feb 4, 2026, 7:48 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 04574792Price match request | Mr. Dexter Walker-Koch |  Mr. Lonie Hudson | Jan 4, 2026, 5:03 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 67866646Price match request | Mr. Dexter Walker-Koch |  Faith Hilll | Aug 24, 2025, 7:23 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 81370083Lost package follow-up | Mr. Dexter Walker-Koch |  Oscar O'Hara | Jun 18, 2025, 9:02 AM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 03691888Missing samples in order | Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | Jun 13, 2025, 12:00 PM |
| 4/5 | Improve the BOPIS experience in stores. | 97237716Lost package follow-up | Mr. Dexter Walker-Koch | Lily Raynor | May 30, 2025, 8:41 AM |