Dr. Travis Koepp
geneva.kreiger@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 55523338Item authenticity concern | Dr. Travis Koepp |  Darryl Jacobi | May 25, 2026, 5:32 AM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 44830728Insider tier issue | Dr. Travis Koepp |  Tommy Kuvalis | Apr 3, 2026, 10:59 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 83948860Cancel subscription / Auto-replenish | Dr. Travis Koepp |  Mr. Eliza Gerhold IV | Mar 6, 2026, 9:11 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 52828313Address change after shipping | Dr. Travis Koepp |  Chaz Renner | Dec 30, 2025, 5:57 PM |
| 4/5 | Nice intro. The routine builder felt rushed. | 63162698Cancel subscription / Auto-replenish | Dr. Travis Koepp |  Leonard Waters-Howell | Dec 29, 2025, 6:03 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 26076619BOPIS pickup not ready | Dr. Travis Koepp |  Steve O'Conner | Dec 6, 2025, 8:29 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 98564445Cancel order request | Dr. Travis Koepp |  Oscar O'Hara | Nov 12, 2025, 3:32 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 17067557Birthday gift not received | Dr. Travis Koepp |  Julie Hodkiewicz | Oct 16, 2025, 1:29 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 40332016Order arrived damaged | Dr. Travis Koepp |  Amely Pacocha | Oct 1, 2025, 6:56 PM |
| 3/5 | Add more clean / fragrance-free filters. | 77991066Cancel subscription / Auto-replenish | Dr. Travis Koepp |  Faith Hilll | Sep 22, 2025, 7:24 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 34992832BOPIS order cancelled at store | Dr. Travis Koepp | Chaz Renner | Aug 5, 2025, 11:14 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 39950534App login problem | Dr. Travis Koepp |  Lily Raynor | Jul 28, 2025, 6:18 PM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 81038621Pro discount enrollment | Dr. Travis Koepp |  Katrina Johns | Jul 11, 2025, 1:14 AM |
| 7/11 | I like it but I also shop other places. | 62263760Cancel subscription / Auto-replenish | Dr. Travis Koepp |  Miss Amber Hintz Sr. | Jun 24, 2025, 3:47 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 31401923Allergic reaction concern | Dr. Travis Koepp |  Mr. Lonie Hudson | Jun 19, 2025, 6:24 PM |