Kirsten Becker
bethany56@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Insider perks set up in under a minute. | 40562884Missing items in shipment | Kirsten Becker |  Ignatius Cummerata | Apr 19, 2026, 12:38 PM |
| 1/11 | Service has gotten noticeably worse over the last year. | 50820961Pro discount enrollment | Kirsten Becker |  Mr. Cade Senger | Apr 5, 2026, 3:24 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 10399367Birthday gift not received | Kirsten Becker |  Kip Schroeder IV | Mar 7, 2026, 12:02 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 59557503Gift card balance question | Kirsten Becker |  Lily Raynor | Feb 27, 2026, 2:24 AM |
| 3/5 | Honestly love the brand but the app needs a real overhaul. | 08548641Restock alert for backorder | Kirsten Becker |  Amely Pacocha | Feb 8, 2026, 3:27 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 57534237Price match request | Kirsten Becker |  Katrina Johns | Oct 29, 2025, 11:41 PM |
| 5/5 | Better packaging — less plastic. | 11307482Order arrived damaged | Kirsten Becker |  Mr. Lonie Hudson | Oct 19, 2025, 6:34 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 72842678BOPIS order cancelled at store | Kirsten Becker |  Faith Hilll | Oct 13, 2025, 11:21 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 62148293Lost package follow-up | Kirsten Becker | Ignatius Cummerata | Oct 4, 2025, 12:00 PM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 12188412Refund not received | Kirsten Becker |  Yazmin Jast | Aug 30, 2025, 8:00 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 18768389Wholesale order question | Kirsten Becker |  Miss Amber Hintz Sr. | Jul 31, 2025, 7:05 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 97196363Shipping cost question | Kirsten Becker | Kip Schroeder IV | Jun 30, 2025, 6:10 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 92211168Lost package follow-up | Kirsten Becker |  Dr. Mandy McLaughlin | Jun 29, 2025, 5:22 AM |