Cullen Herzog
lynda_witting26@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 30614485Item authenticity concern | Cullen Herzog |  Garth Dooley | Apr 25, 2026, 9:35 AM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 90246495Gift card balance question | Cullen Herzog |  Oscar O'Hara | Mar 12, 2026, 10:15 AM |
| 5/5 | I want a true virtual Beauty Advisor consultation built in. | 52265934Return after 30-day window | Cullen Herzog | Oscar O'Hara | Feb 7, 2026, 1:23 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 62194452Wrong shade sent | Cullen Herzog |  Chaz Renner | Jan 19, 2026, 3:21 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 05239649Discount code not working | Cullen Herzog |  Dr. Mandy McLaughlin | Jan 3, 2026, 11:47 PM |
| 4/11 | Customer service made me feel like I was being scammed for filing a return. | 25241431Cancel subscription / Auto-replenish | Cullen Herzog |  Darryl Jacobi | Dec 12, 2025, 5:45 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 52826237Missing samples in order | Cullen Herzog |  Vilma Gusikowski | Oct 22, 2025, 8:31 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 65899610Pro discount enrollment | Cullen Herzog |  Ignatius Cummerata | Oct 15, 2025, 11:04 PM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 64277926Foundation match help | Cullen Herzog | Oscar O'Hara | Oct 10, 2025, 8:16 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 62527642Where is my order? | Cullen Herzog |  Lily Raynor | Aug 22, 2025, 5:01 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 36149566Return after 30-day window | Cullen Herzog |  Amely Pacocha | Aug 10, 2025, 12:25 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 31153504Price match request | Cullen Herzog |  Mr. Eliza Gerhold IV | Jul 2, 2025, 1:47 PM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 23902611Return after 30-day window | Cullen Herzog | Amely Pacocha | Jun 11, 2025, 7:33 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 48311940Pro discount enrollment | Cullen Herzog | Garth Dooley | Jun 1, 2025, 1:38 PM |