Aric Ratke
dale.bashirian96@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 08458598Address change after shipping | Aric Ratke |  Tommy Kuvalis | Mar 15, 2026, 2:32 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 90862867Influencer code not working | Aric Ratke |  Eula McKenzie | Mar 13, 2026, 3:54 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 71657129Item authenticity concern | Aric Ratke |  Dr. Mandy McLaughlin | Mar 8, 2026, 12:35 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 81689134Order arrived damaged | Aric Ratke |  Katrina Johns | Feb 15, 2026, 8:13 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 63046935Restock alert for backorder | Aric Ratke |  Mr. Eliza Gerhold IV | Feb 12, 2026, 2:39 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 32038559Item authenticity concern | Aric Ratke |  Amely Pacocha | Jan 6, 2026, 3:49 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 97297273Klarna / Afterpay split issue | Aric Ratke | Amely Pacocha | Nov 15, 2025, 7:13 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 51830884Where is my order? | Aric Ratke |  Yazmin Jast | Nov 7, 2025, 5:41 AM |
| 4/11 | Had a terrible refund experience. Would steer friends elsewhere. | 47478966Discount code not working | Aric Ratke |  Mr. Skyla Trantow | Oct 9, 2025, 11:24 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 86689608BOPIS order cancelled at store | Aric Ratke |  Miss Amber Hintz Sr. | Oct 8, 2025, 9:24 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 34442721Birthday gift not received | Aric Ratke |  Vilma Gusikowski | Sep 6, 2025, 1:17 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 42639288Insider tier issue | Aric Ratke |  Darryl Jacobi | Aug 30, 2025, 12:56 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 60177893Wrong shade sent | Aric Ratke |  Leonard Waters-Howell | Aug 18, 2025, 8:01 AM |
| 5/5 | Improve the in-store digital experience. | 38645015Foundation match help | Aric Ratke |  Garth Dooley | Jul 19, 2025, 10:24 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 66417548Pro discount enrollment | Aric Ratke |  Kip Schroeder IV | May 30, 2025, 11:38 PM |